Technical issues and worst customer service ever

So I placed a order with Amazon.co.uk, then the payment failed. I contacted customer service regarding the issue, and they were helpful at first.

They asked me to check a few things and took me through it step by step. - Changing my address - Changing payment method

Then they noticed that my address is reported as "locked", regardless of recreating it, which resulted in me getting the payment failure notices. They asked me to delete the address and create it again, which I did, but I get errors on changing it on the order. Then I get errors in changing my payment method on the order as well.

They decided to forward the issue on to the technical department. They then requested I send them screenshots, which I did.

They were very helpful, and then finally they stated that the issue is because of technical problem on their side and that I shouldn't worry, they will resolve it.

This was fine, until I realized I can't respond to their technical team directly on their *** email. So I then had to go via the live chat in order to get feedback, where I was then told this isn't a technical issue, and taken through entire process again, only afterwards for the issue to be forwarded onto the technical teams again.

Now one week later, I tried to contact them again, and had to spent 2 hours on a live chat repeating myself over three times, because the people keeps dropping off the chat and handing me over to someone else! The one lady was so stubborn and rude that it wasn't a technical error, then forcing me to go through all the trial and error stages again, only at the end when she went quiet and dropped off the chat! At the end of the day they have to cancel my order, and I lose out because the items I ordered went up in price by 10 GBP.

The last guy I spoke with that cancelled the order was kind enough to offer me a 5GBP discount on my next order.

This is the first time dealing with Amazon directly, and it probably the worst online shopping experience I have ever had!

I will most likely not even order from them again because of the horrible people I had to deal with, even after they admitted that the issue was on their side.