Overseas clientele does not matter

Please take note that the amazon site offers absolutely no way for a client in South Africa to either phone or email anybody at amazon. My shipment arrived in a box that was absolutely falling apart, and I was told by the courier that it had gotten wet. On opening, all of the packaging of goods was squashed as well. I cannot give colouring pencils, which are made of WOOD away as prrsents as was intended as they may now split. The only option available to me on your site is to log a return which i did but cannot actually afford to follow through as the fees to return this to another continent at my own cost are astronomical. Nevermind that this is all at my inconvenience when the box i received looked like it had an accident with a garbage truck. To crown it all i contacted amazon via facebook messenger and was told they would refund the shipping only but only if i provide ALL my credit card details over facebook messenger. So your staff either insist i put myself at HUGE risk or are trying to perpetrate credit card ***** as well? Thanks for nothing Amazon Uk