First time Amazon purchase

<p>Hello all,</p> <p> </p> <p>Well I am at my wits end.</p> <p> </p> <p>I ordered a bed from amazon, a futon for £120 on the 27th of June. It is now the 25th of July and I have seen neither the bed nor my refund.</p> <p> </p> <p>There was an initial delay with the courier. Who when they could deliver advised that they can only do so in the week. As I work away all week, I then paid someone to be at my address for the arranged delivery time. Nobody showed up. </p> <p> </p> <p>I called Amazon who advised that they would get another one sent out and I should receive it in no later than 2 days. So I paid someone to be here again and surprise surprise nobody showed up.</p> <p> </p> <p>I then called Amazon to cancel my order and refund my money. They advised this will take 6 working days to process. That was on the11th of July. I have still had no refund.</p> <p> </p> <p>So I phoned Amazon again yesterday and they said I should just wait 2 more days and the funds should be cleared.</p> <p> </p> <p>Upon checking the customer service email, I have now realised that what was meant was that it would be two days from my call on the 24th to process the refund and then a further 6 working days to actually get my money back.</p> <p> </p> <p>So for something I paid for on the 27 June , I will hopefully only be getting my money back in August sometime.</p> <p> </p> <p>How can this be allowed to happen. They took my money instantly, but I must sit without a bed and without my money for over a month.</p> <p> </p> <p>Totally disgusted, not sure what I can do but wait.</p>