BE WARNED - AMAZON CONTACT CENTRES AFTER SALES SERVICE

Quite simply, I am new to the United Kingdom and new to utilising Amazon for online purchases.

I needed to furnish a large portion of my new home and decided to use Amazon, the purchases were not immediately authorised by my credit card.

The next day my bank authorised my purchase and Amazon decided to duplicate my purchase on two different credit cards, resulting in my order being duplicated and for some items even tripled, while deducting the cost of these items form my credit card.

What sad, is that I spent hours calling in the Amazon contact centre before receiving the items and explain to the consultants and managers what happened to prevent delivery of the duplicated items and ensure swift return and refund to my credit card.

All the time spent on the phone with the contact centres, hours, prior to the duplicate items arriving were wasted and no one call centre operator or manager was able to commit to what they promised through our interactions and conversations regarding my concerns.

In the past week I have spent more than 5 hours on the line with Amazon, and I am not exaggerating in any way, it may even be more time spent on the phone, including during my working hours, I am currently on the line for almost another hour with the Amazon contact centre still trying to sort out this nightmare.

A week later I still have items not collected, a number of items still not refunded, I am still short with approximately R15000 to be returned on my credit card.

I wish, the founder of Amazon, Mr Jeff Bezos would take the time to listen through all my calls from the last week and all the challenges, frustration and lack of client service through the various interactions, the challenges associated when dealing with multiple contact centres based in various countries and individuals that are simply not delivering the service required.

Yes, Amazon has great products, but be warned, if you have any after sale service needs once you select the purchase option and your funds are deducted, the nightmare will begin.

I have lost countless hours of my personal time and lost bank charges due to the unauthorised orders deducted form my credit card.

I truly hope that no one else out these is subject to my current experience and that mine is soon resolved.