Amazon is the worst!

Had the absolute worst experience with Amazon. It was not Amazon Uk it was Amazon US. I made a purchase with them on the 12th of October 2022, I bought a laptop on the 12th and then a mouse and headset on the 13th. I used gift cards to make the purchase on the 14th of October my account was placed on hold for suspicious purchase method. After the 13th I threw away the receipts for the gift cards because everything went through at first. Since then I have made more than 30 calls to the customer support center I can give the log of time of day and the duration of the call for every single call placed. After all the calls no one was able to help me out with my account or my purchase made I were told there is nothing that can be done for me since I do not have the receipts any more. They told me I can not be refunded nor can I receive the products, I have been told if I want a refund I need to go to the shop where I bought the gift card in cash, and ask them for the refund. The problem was not with the store I bought the gift card at but with Amazon. The payment was accepted and everything went through and then the next day placed on hold. I will go as far as to say 1000 United states Dollars was ****** from me by them. When I say this to a responder over phone he tells me I need to create a new account nothing can be done about the other one, meanwhile I spent 1000 usd and now just get told to forget about it. Absolutely worst customer service ever do not know how they are one of the top companies in the world if this is how they treat people. Till this day I have not received a refund or anything.