CP
Candice P
1 reviews | Active since Jan 2014
09 Mar 2016, 12:35
SHODDY service !
I have been subscribed to this WiFi for months now . I use it only when I am at work. For the usual browsing etc. This month I am told that I have used 5gb or rather *** kb as per my 'usage' which is completely ludicrous. I have continuous log in problems. Cannot connect and yet I am told that by the 9th of March I have depleted my data. The attitude that I got when I complained was a thumbs up and still my login issue is not sorted . So that I can monitor my own usage. Totally ridiculous. DO NOT DO BUSINESS WITH ALWAYS ON
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Replies (1)Alwayson's replyOfficial
09 Mar 2016, 12:57Hello candyp123,
We're sorry to hear about your experience.
This has been escalated to our senior management to investigate and look into this urgently and we'll be in touch with you shortly.
Best Regards,
AlwaysOn
We're sorry to hear about your experience.
This has been escalated to our senior management to investigate and look into this urgently and we'll be in touch with you shortly.
Best Regards,
AlwaysOn
Best regards,
Alwayson's reply09 Mar 2016, 12:57
Official
Hello candyp123,
We're sorry to hear about your experience.
This has been escalated to our senior management to investigate and look into this urgently and we'll be in touch with you shortly.
Best Regards,
AlwaysOn
We're sorry to hear about your experience.
This has been escalated to our senior management to investigate and look into this urgently and we'll be in touch with you shortly.
Best Regards,
AlwaysOn
Best regards,
