Paid but not connected for days on

Good day<br> <br> I highly disappointed with the service i have been receiving. My account was disconnected due to late payment. I was informed that i had to pay directly to the bank account and an additional R50 penalty. I did this and emailed my proof of payment as requested. I never received any acknowledgement of the email or payment. I subsequently sent additional emails and i never once received any correspondence. Ultimately i had to call and i was told i would be called back, which never happened.<br> <br> Your service is bad to say the least, the initiative is good but all good efforts are ruined by your support team<br> <br> It has been 10 days since i paid and not connected. <br> <br> my reference: CAS-159847-YNN6N7<br> <br>