Package used up in less than 16 hours

<p>My always on for the new month was activated yesterday 01/08/2016 and today 02/08/2016 before 12pm i was horrified when I discovered that my package was used up.</p> <p> </p> <p>This is the very first time i experienced this and when i called into your call centre i received no empathy and no explanation other than i used up my wifi. I do not know if AlwaysOn are aware of client service actually is but what i received was disgusting.</p> <p>I was told by Nkululeko that it "must be an app on my phone that uploads something every morning". When i told him that nothing has changed on my phone since last month and i didnt experience this last month but he was insistent that there was no error and that i used up the wifi available to me.</p> <p>I didnt even know that it was possible to use up 3g data in less than 16 hours. i do not download or upload anything, i merely use my wifi for whatsapp, facebook and instagram.</p> <p>When i asked Nkululeko how AlwaysOn could help me, he said that they cannot, and should i request that he escalate this to a senior department, they would tell me the same thing that he told me.</p> <p>When I asked if AlwaysOn would compensate me for this loss, he kep me holding for nearly 30 minutes and came back to tell me that he cant tell me what my wifi was used on, only that every mirning at around the time i get to work he sees that there is high usage.</p> <p> </p> <p>I think that the service at AlwaysOn is pathetic and i will lay a formal response with the Ombudsman if i dont get a satisfactory outcome.</p> <p> </p> <p>My reference for the call is ********** 2/332728</p>