No Service provided for money deducted

I have been complaining to the AlwaysOn Support team that money has been deducted from my account on the 10th February while no data package has been allocated. I have only had one response on the 12th February asking for the account details - followed by which there is no action whatsoever. This is ********* and unprofessional behaviour - the fact that money has been deducted and service has not been provided. My request to refund the money has also not been answered. Call centre phone calls go unanswered while emails are ignored. Barclays should be more careful who they outsource this service to in the future as AlwaysOn is clearly not capable of managing the simplest of customer issues. This would take a phone call or a billing adjustment at best if they are unable to resolve a technical issue - but just hoping that the problem will go away is not the correct attitude.