AM
Arthur M

1 reviews | Active since Oct 2013

05 Dec 2016, 15:42

From now on I'm always off this bunch!

<p>In Nov 2015 this company ran a deal that offered 6gb/m for R39, great deal. I bought a years subscription up front. The first sign of ********* advertising was that the user actually only gets 3gb but "will get another 3gb abroad", I travel extensively around the globe and was not able to find one international airport on my travels that supports this company. When I tried to renew the deal for a further year last week (the R39/3gb is still a good deal) I was told that it doesn't exist anymore, however when I look on my user profile it does. I sent the support centre a screenshot showing the availability of the deal and instead of a written reply I received voicemail from a consultant that I could barely understand. Further to this I received an email from the support centre complaining that they actually have to leave a message and don't get to speak with me. They have closed the case number without any answer. False advertising to say the least !</p>

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Replies (2)
Alwayson
Alwayson's reply05 Dec 2016, 16:49
Official

Hi Arthur,

We're sorry about the inconvenience caused, we'll follow up on this and get in touch with you to chat about your complaint.

Regards

AlwaysOn

Alwayson
Alwayson's reply06 Dec 2016, 08:50
Official

Hi Arthur,

We're trying to contact you regarding your complaint and we are having no luck. The number calling from is ***

Please let us know when is the best time to contact you as we'll keep trying on our side.

Alternatively, you can give us a shout on ***8 and ask for Ronald.

Regards

AlwaysOn