LR
Leon R

1 reviews | Active since Jul 2011

01 Mar 2017, 07:48

Failing to have 3GB WiFi enabled

<p>Hi</p> <p> </p> <p>When I was in George recently (Mug and Bean George Mall), I tried the free WiFi bundled in as a result on my FNBConnect offering (I was with FNBConnect and chose to migrate to the ADSL bundle with the 3GB WiFi).</p> <p> </p> <p>I couldn't connect (basically it has my FNBConnect login name, and it said a e-mail has been sent to me at the FNBConnect login name). I raised a fault with ********** CRM: ********** , CAS-246645-91T96P on 21 February.</p> <p> </p> <p>On the 24th of Feb I received an e-mail saying the problem has been resolved. But it has not been, no one has contacted me and I received no e-mail (unless it was sent to the FNBConnect e-mail address - which I cannot access).</p> <p> </p> <p>I indicated that in my e-mail resonse to the user satisfaction (DON"T EVER DO THAT, IT IS A WASTE OF TIME) NO ONE RESPONDED TO THAT EITHER, EVEN THOUGH I RATED IT POOR!</p> <p> </p> <p>I also indicated an another e-mail to ********** that the problem has not been resolved.</p> <p> </p> <p>Sunday, I happened to be at the Blaauberg Hospital. I tried to connect and then saw a change login feature. I changed it to my current e-mail address and yet again it said that a verification notice has been sent to me (probably at the FNBConnect e-mail address).</p> <p> </p> <p> Please fix this!</p> <p> </p> <p>Regards</p> <p>Leon</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Alwayson
Alwayson's reply09 Mar 2017, 08:03
Official

Hi Leon

We sorry for your experience and it's really not how we roll.

To get the issue sorted, we'll follow up on this and ensure we up our game - It would have been great to keep your service active and keep you happy as a customer.

We'll be in touch with you to chat about your complaint.

Regards

AlwaysOn

LR
Leon R's update10 Mar 2017, 15:06
Reviewer Update

Communicate with me on **********