Bogus and Useless contact center support

I subscribed to the 5GB/R29 service at their WIFI spots and cancelled it on the 22nd of June. The lady I spoke to said I need to e-mail [Email Removed] as she is unable to cancel it on her department. I sent the e-mail then and it has been 11 days and no one has contacted me and the debit orders have gone through my account. The contact center is useless as they say only 2nd line support can help, but I cannot be transferred to them or get their number? What kind of nonsense if this? <br> <br> I asked to speak to the supervisor/manager who isn't there and has not called me back, showing they don't care about you once you sign up for their service, only when they can deduct the money off your account.<br> <br> This is unacceptable.