worst solar , customer service experience from ALUMO

I am writing this review with great disappointment from the Alumo company, we have had their solar from almost 2 years and each time we have experienced disappointment with the service, on he 20th feb 2025 I called in spoke Mandla Khoza whom advised me that I needed to switch off the inverter button completely as we were experiencing load shedding and needed the solar to kick in to work as it was on 100% battery. the calling back and forth went on till 5 pm where I eventually contacted on of the after hours consultant FROM this number *** I must say he was helpful in directing me how to restart and communicating what I need to do, the back and forth calling from my side to both the after hours consultant and Mandla Khoza went on till late 10 pm at night still with no lights. WHERE I eventually did a three way call for them to communicate as one would tell me I needed to call the other person to get the matter resolved only to find out that a third consultant was supposed to be the one involved in resolving this matter. long story short the matter moved till the 21st feb 2025 still with no lights where from 8am I was communicating with the consultant VIA WHATSAPP as my battery was beyond low, having to us my car to charge reducing my petrol just so I can communicate with the ALUMO consultants, mean time my sister has been trying to contact the number *** to just get someone to come to our premises to check the situation, with many call from our side and whatsapp communications back and forth eventually two consultants came in at 4pm we had lights which the process took them about a min to fix, they left 20 mins later we were in the same situation the ALPHA ESS ALUMO solar was off, called them back and they sent another technician whom from the 1st glance and 5 to 6 pm could see that the issue was the placement of the solar panels as they were placed opposite the direction of the sun, we communicated with the manager ..... who suggested that we either get extra panels to give us more power at our cost as we wanted to cancel the contract due to their service never bringing any solution to us ever, we were supposed to get a battery for the mean time as they solve our matter but Dewalt jvr the person who physically assessed our property to tell us how many panels we require was not answering our calls, technician calls and still till this day 22nd feb 2025 we are waiting for solution no one is calling us , we have a 5 year old child who lives on a life support machine that requires electricity that is the main reason for using ALUMO also our food have gotten rotten. this is disrespectful and beyond disappointing, I work in the bank where many people require my solar recommendation, will never recommend ALUMO to my clients and i will tell them on my bad experience with ALUMO.