Based on recent customer reviews, Alumo Energy is consistently praised for neat solar installations and named technicians who explain the system before leaving. Installation, Workmanship & Service Quality (4.3) and Customer Service & Professionalism (4.2) both score strongly, with support agents such as Ace Mudau and Eben du Preez repeatedly singled out. Communication & Responsiveness (3.7) is the weaker area, where unanswered after-sales lines frustrate some customers.
Top Strengths:
- •Installation, Workmanship & Service Quality: Customers describe installations as neat, quick and tidy, with teams led by Lucas, Shaun, Frans and Relieve completing work on schedule, cleaning the site and walking owners through the app and system operation.
Replied to 75% of negative reviews
Reply time on negative reviews: 82h 26m
TrustIndex
8.4
Ranking
#5
in Home Services
Reply Time
30h 43m
NPS Score
65
Recommended: Very Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 82h 26m
Nov '25 - Oct '26
Frequently Asked Questions About Alumo Energy
What do customers say about Alumo Energy?
Based on recent customer reviews, Alumo Energy is consistently praised for neat solar installations and named technicians who explain the system before leaving. Installation, Workmanship & Service Quality (4.3) and Customer Service & Professionalism (4.2) both score strongly, with support agents such as Ace Mudau and Eben du Preez repeatedly singled out. Communication & Responsiveness (3.7) is the weaker area, where unanswered after-sales lines frustrate some customers.
What is Alumo Energy's biggest strength?
Alumo Energy's biggest strength, according to Hellopeter's AI analysis, is Installation, Workmanship & Service Quality. Customers describe installations as neat, quick and tidy, with teams led by Lucas, Shaun, Frans and Relieve completing work on schedule, cleaning the site and walking owners through the app and system operation.
What are the most common complaints about Alumo Energy?
The most common complaint about Alumo Energy, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Several customers report the after-sales and technical phone lines ringing unanswered or dropping, repeated follow-ups needed on battery returns, and unresolved fault complaints met with a standard reply that the system is fine.
How does Alumo Energy compare to other Home Services companies?
Alumo Energy scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Home Services, compared to the Home Services industry average of 3. Their strongest theme is Workmanship (4.3); their weakest is Communication (3.7). The top AI-rated Home Services business on Hellopeter is (). How is the AI Score calculated? →
Is Alumo Energy trustworthy?
Alumo Energy has a TrustIndex of 8.4 out of 10 on Hellopeter, based on 68 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 82 hours 26 min. Hellopeter has tracked Alumo Energy across 245 total reviews. How is the TrustIndex calculated? →
Recent reviews (68)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2013
Alumo energy very good service
Ek Wil asb net baaaie dankie Se Vir Erin en Eddie. Julle is n goeie span. Dankie dat julle so vinnig die goed Kom regstel het. Ek Kon Nie Vir beter diens vra Nie. Ek sal julle aan beveel by enige iemand wat vra so solar. Hulle is regtig die beste. Nog Maal dankie Vir die goeie dien
1 reviews | Active since Jul 2013
Alumo energy very good service
Ek Wil asb net baaaie dankie Se Vir Erin en Eddie. Julle is n goeie span. Dankie dat julle so vinnig die goed Kom regstel het. Ek Kon Nie Vir beter diens vra Nie. Ek sal julle aan beveel by enige iemand wat vra so solar. Hulle is regtig die beste. Nog Maal dankie Vir die goeie dien
1 reviews | Active since Nov 2022
Alumo Energy! Outstanding Solar Experience
Outstanding Service from Carlo, Lucas & the Alumo Energy Team Our experience with Alumo Energy was exceptional from start to finish. Within minutes of my online enquiry, I received a call and a site survey was scheduled. Carlo arrived on time, provided expert advice, explained the system thoroughly, and gave us multiple options to suit our budget. The process thereafter was seamless and professional. A special thank you to Lucas and his installation team, who truly exceeded expectations. Their workmanship was impeccable, with neat cabling, perfect trunking, and a beautifully executed installation. Lucas took the time to explain everything, answer every question, test every plug and light in our home, and ensure we were completely comfortable using the system and monitoring app. What impressed me most was that the team genuinely cared about the quality of their work and our experience as customers. They treated our property with respect, paid attention to every detail, and delivered a solution that looks and performs exactly as promised. The morning after installation, Carlo even checked our system remotely and proactively contacted us to confirm everything was performing perfectly. That level of after-sales service is incredibly rare. Thank you, Carlo, Lucas, and the entire Alumo Energy team for delivering not only an amazing solar solution but also a world-class customer experience. Highly recommended! ⭐⭐⭐⭐⭐ #AlumoEnergy #Solar #OutstandingService #CustomerExperience #HighlyRecommended
1 reviews | Active since Nov 2022
Alumo Energy! Outstanding Solar Experience
Outstanding Service from Carlo, Lucas & the Alumo Energy Team Our experience with Alumo Energy was exceptional from start to finish. Within minutes of my online enquiry, I received a call and a site survey was scheduled. Carlo arrived on time, provided expert advice, explained the system thoroughly, and gave us multiple options to suit our budget. The process thereafter was seamless and professional. A special thank you to Lucas and his installation team, who truly exceeded expectations. Their workmanship was impeccable, with neat cabling, perfect trunking, and a beautifully executed installation. Lucas took the time to explain everything, answer every question, test every plug and light in our home, and ensure we were completely comfortable using the system and monitoring app. What impressed me most was that the team genuinely cared about the quality of their work and our experience as customers. They treated our property with respect, paid attention to every detail, and delivered a solution that looks and performs exactly as promised. The morning after installation, Carlo even checked our system remotely and proactively contacted us to confirm everything was performing perfectly. That level of after-sales service is incredibly rare. Thank you, Carlo, Lucas, and the entire Alumo Energy team for delivering not only an amazing solar solution but also a world-class customer experience. Highly recommended! ⭐⭐⭐⭐⭐ #AlumoEnergy #Solar #OutstandingService #CustomerExperience #HighlyRecommended
1 reviews | Active since Feb 2021
Excellent service
⭐️⭐️⭐️⭐️⭐️ I honestly couldn’t be happier with my experience with Alumo Energy! From the very first consultation, everything was so easy, quick and stress-free. The quote, agreement and installation all happened smoothly, with great communication throughout. The installation team was fantastic — professional, friendly and clearly very good at what they do. They explained everything to me along the way, answered all my questions, and took real pride in their work. Before I knew it, my solar system was installed, up and running, and working beautifully! ☀️🔋 I’m genuinely impressed with the whole team and the quality of the installation. It’s not often that a process like this is this effortless from beginning to end. I would absolutely recommend Alumo Energy!
1 reviews | Active since Feb 2021
Excellent service
⭐️⭐️⭐️⭐️⭐️ I honestly couldn’t be happier with my experience with Alumo Energy! From the very first consultation, everything was so easy, quick and stress-free. The quote, agreement and installation all happened smoothly, with great communication throughout. The installation team was fantastic — professional, friendly and clearly very good at what they do. They explained everything to me along the way, answered all my questions, and took real pride in their work. Before I knew it, my solar system was installed, up and running, and working beautifully! ☀️🔋 I’m genuinely impressed with the whole team and the quality of the installation. It’s not often that a process like this is this effortless from beginning to end. I would absolutely recommend Alumo Energy!
1 reviews | Active since Jun 2012
ALUMO SOLAR ENERGY
I would like to commend Collen Moloi and his Team for their Professional and impeccable installation of my Solar system. Collen did not worry about the time when he gave us the tutorial on how the system works. He made sure we understood everything before leaving. Collen Moloi and Lennon Ndumiso have been assisting me after installation and ALWAYS willing to go the extra mile!!! They are ABSOLUTELY AMAZING 👏👌👌
1 reviews | Active since Jun 2012
ALUMO SOLAR ENERGY
I would like to commend Collen Moloi and his Team for their Professional and impeccable installation of my Solar system. Collen did not worry about the time when he gave us the tutorial on how the system works. He made sure we understood everything before leaving. Collen Moloi and Lennon Ndumiso have been assisting me after installation and ALWAYS willing to go the extra mile!!! They are ABSOLUTELY AMAZING 👏👌👌
1 reviews | Active since Sept 2025
After hour call
I called at night with no network and Ace helped until the power came back
1 reviews | Active since Sept 2025
After hour call
I called at night with no network and Ace helped until the power came back