AN
Andrews N
1 reviews | Active since Jun 2023
09 Jun 2023, 19:29
Poor services
Poor service does not even begin to explain their treatment. They send an amateur installer as the foreman calling himself "JP".
The person will even mess up with your installed equipment and don't even bother to communicate challenges with the home owner. Mayb is because we are from Soweto and they take us for fools.
Am not sure whether he knows what he is doing or even understand the apps that they are using.
The sales person will send you from pillar to post when issues arise.
Very dissapointed with the services after being charge such a huge money
Wont recommend it to my worst enemy
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Alumo Energy's replyOfficial
10 May 2024, 12:17Good day Andrews,
Our sincerest apologies for the inconvenience and frustration you experienced during your interaction with us. Your feedback is very important to us and we take your concerns very seriously.
Our team informed us that the issue had since been resolved and that you have found a satisfactory solution. It's important to us that our customers feel valued and supported throughout their journey with us.
We understand the importance of clear communication and delivering on our promises, and we are continually working to improve our processes and communication to ensure that our customers receive the best possible experience.
Please do let us know if there is anything else or feel free to contact our After Sales team at *** for any issues on your system.
Our sincerest apologies for the inconvenience and frustration you experienced during your interaction with us. Your feedback is very important to us and we take your concerns very seriously.
Our team informed us that the issue had since been resolved and that you have found a satisfactory solution. It's important to us that our customers feel valued and supported throughout their journey with us.
We understand the importance of clear communication and delivering on our promises, and we are continually working to improve our processes and communication to ensure that our customers receive the best possible experience.
Please do let us know if there is anything else or feel free to contact our After Sales team at *** for any issues on your system.
Alumo Energy's reply10 May 2024, 12:17
Official
Good day Andrews,
Our sincerest apologies for the inconvenience and frustration you experienced during your interaction with us. Your feedback is very important to us and we take your concerns very seriously.
Our team informed us that the issue had since been resolved and that you have found a satisfactory solution. It's important to us that our customers feel valued and supported throughout their journey with us.
We understand the importance of clear communication and delivering on our promises, and we are continually working to improve our processes and communication to ensure that our customers receive the best possible experience.
Please do let us know if there is anything else or feel free to contact our After Sales team at *** for any issues on your system.
Our sincerest apologies for the inconvenience and frustration you experienced during your interaction with us. Your feedback is very important to us and we take your concerns very seriously.
Our team informed us that the issue had since been resolved and that you have found a satisfactory solution. It's important to us that our customers feel valued and supported throughout their journey with us.
We understand the importance of clear communication and delivering on our promises, and we are continually working to improve our processes and communication to ensure that our customers receive the best possible experience.
Please do let us know if there is anything else or feel free to contact our After Sales team at *** for any issues on your system.