Alumo head office totally useless!

This morning the Vanderbijlpark team had to start with additional solar system installation. Being here for the second time around they should have known exactly how we operate. First of all they were late, drove into the property, damage the flower bed. Immediately the staff started smoking in a non smoking zone which is clearly indicated by signage. It then turned out that the crew didn't bring the right tilt up brackets. The Foreman left to fetch the right brackets. In the mean time the installation team started inside, drilling holes into a wooden wall with a concrete hammer drill, then proceeded to knocking the battery bracket with a 4 pound hammer to level it up. When telling them to stop using the wrong drill, and a proper spirit level I was just told, Conrad said we must do it this way. We immediately phoned the local branch manager to complain, and he said the foreman is back on his way. At the same time I found one of the Alumo staff coming from my house? They were informed of which rest rooms to use. The next thing we noticed that they roof team damaged the zink roof with unnecessary holes. At this point we just had enough, phoned Alumo head office and asked to speak to the CEO Mr Henkemans and was informed by a very rude receptionist that he can't take the call as he is not dealing with the public. She then said that she will see if someone can call us back. When asking for her name she refused to give it and rudely thrown the phone down in my ear. When phoning back our calls wasn't answered an nobody phoned back.