Worst support / website ever!!!!

Trying to withdraw USDT - No luck - Emal support - get a reply that the block on my account has been reovd - still no luck - threaten with legal action - wow I can withdraw! 1.5 hours later - withdraw is still processing - mail support to check - now more than 2 hours later - it is still processing - crypto transfers can be time sensitive and I have loast a load of money - You guys are really pathetic