wA
wade A

1 reviews | Active since Oct 2021

29 Oct 2021, 10:49

WORST PLACE I HAVE USED TO INVEST!!!!!!

Unfortunatly I cannot give lower star ratings. Recently I deposited money in and it took 3 days to reflect. Which I understood and wasn't happy but left it. I then transfered more money in a week later. It is now 5 days and still has not shown. I will be visiting their offices shortly should I not receive it. Competing SA exchanges also using standard bank take 1.5 days they take......?. When I tried to sell at a good profit. I struggled to login and once logged in started getting system errors. DB 500, web Server error 500s, blank pages and coin error messages. WHICH YOU WOULD THINK IS HIGH PRIORITY as they are a financial company? I sent the info including screenshots to the support and they simply rep****.

They were not aware of system errors, sorry for the inconvenience.

I lost R3000 while trying to sell due to errors. After several login attempts and system unavailability red flags.

I relp**** and explained the severity of the problems and that I dont accept their appology and want a proper explanation. - I am still awaiting a response.

I have no words. WORST PLACE I HAVE USED TO INVEST!!!!!! !! I dont believe the owner of this company cares about customers and has forgotten that he has business because of customers if that is the way frontline support deals with customers. I hope you so proud!!!!!!!!!!! R

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Replies (2)
AltcoinTrader
AltcoinTrader's reply29 Oct 2021, 14:22
Official
Please note we are unable to assist you with your query as we cannot pick up any account with your email address. Please contact support through your registered email address so we can assist you further
wA
wade A's update01 Nov 2021, 13:42
Reviewer Update
Sent through the proof of email to ACT they then requested Proof of payment by bank POP. Which was sent lastnight. Awaiting feedback........Thank you for getting back to me.