Worst & Frustrating platform

I've had the worst experience using Altcointrader since September I have been trying to verify my account and make a withdrawal since I need money but they have been making all this process very difficult and frustrating for me. They've been requesting a lot of documents from me including a police affidavit of which I submitted but still with no progress. They now asking me irrelevant questions about my old account that I lost access to the email address and nolonger valid since I can't receive OTP Now they requesting a new affidavit again it's going for 2 months while we busy with a verification process that is supposed to take not longer that a day compared to other crypto platforms