Withdrawal funds and Security Level of AltCointrader

I made a withdraw to a wallet on the 26th of June 2024 and the status of the transaction indicated that the transaction was completed successfully on my AltCoinTrader account. Upon reviewing the transaction history, on the wallet the funds were supposed to have been received, there were no recorded of funds received. I waited to give the system a chance as with technology there might be a delay with high traffic and blockchain confirmation on the Tx pool.

The following day I reviewed the TxnHash ID on the Etherscan was unable to be located. I reached out to AltCoinTrader support line on the 27th of June 2024 at 08h06 and forward all the relevant details of my transaction. AltCoinTrader Support Team responded at 08h09 to inform me that the team is busy with my query. On the 28th of June 2024 at 08h36 AltCoinTrader Team contacted me via email to notify me that my transaction has been reprocessed and the funds has been sent and received to the wallet address. In one day AltCoinTrader resolved my query successfully.

The other point is the security level of a 2FA code and a second OTP code when withdrawing funds. This, I'm pleased as it gives me a peace of mind of assurance that my funds in AltCoinTrader is kept safe and no funds will be transferred out of my account without my knowledge. And since AltCoinTrader has been approved and licenced as a Crypto Asset Service Providers (CASP) in South Africa this gives me a peaceful night rest when it comes to regulators.