JM
JJ M

1 reviews | Active since Jul 2011

29 Jan 2018, 14:32

Verification link defective

At 07:31 transferred BC to other wallet. They send me a verification link. Nothing happened. Just took me back to the website. On my profile it ses "Not verified yet!"

I then clicked resend verification. I got that mail and again clicked the link. Same happened. And still, afyer 7 hours.."still not verified!

I phoned your customer care line. But they cannot see the problem. They say they would s to technicians.

Meantime my balance is zero. Amd o don't know what happened to my Bc

0
Replies (3)
AltcoinTrader
AltcoinTrader's reply31 Jan 2018, 13:27
Official

Dear JJ

Thank you for your support.

You are able to resend your email confirmation by following these easy steps.

Step 1. Log onto your www.altcointrader.co.za account.
Step 2. Click on "Transaction History" then "Withdrawals"
Step 3. Find the withdrawal you need to confirm and click the resend confirmation button.

Warm Regards
ACT Team

Best regards,

AltcoinTrader
AltcoinTrader's reply31 Jan 2018, 13:29
Official

Dear JJ

Please be so kind as to upload your correct ID.

Regards
ACT Team

Best regards,

AltcoinTrader
AltcoinTrader's reply12 Mar 2018, 15:46
Official

Dear Trader

Thank you for your support

Please be so kind as to update your Hello Peter comment, as your query has been resolved.

Regards
AltCoinTrader Team

Best regards,