Support team is an anxiety enabler

After being a loyal customer for over six years without encountering major issues, the past week has been nothing short of a nightmare. It feels as though the support team is either deliberately trying to drive customers away or finding amu*****t in our struggles behind the scenes.

One ticket has dragged on for over a week with excruciatingly slow progress, receiving just one email response per day. This sluggish pace is not isolated; it appears to be a systemic problem evident in the repeated complaints I've observed.

What's particularly baffling is the recurring problem with clarity in 4K images. Despite submitting three different selfies, each time I received the same unhelpful response with no alternative solutions offered. This lack of attention to detail and apparent disregard for customer concerns is especially concerning for a financial institution, where speed and care should be paramount.