IC
Ivor C
1 reviews | Active since Nov 2018
02 Feb 2025, 08:14
Poor service
Hi, i am having a real problem which i need assistance with please. I need my email address changed to ***. I have sent the required photo with ID and written sheet in December and again now yesterday. I have also done the Fica reverification yesterday. I am not receiving emails on *** as telkom closed it around 4 years ago. Yesterday i did a transfer of 1036 USDT from binance to altcointrader and it is not reflecting in my balance. I need to have it verified as the etherscan shows that the altcointrader wallet has received it. Please can i receive urgent support and please respond to my *** email as per my request. https://blockscan.com/tx/0x11e4deb03f82c***b3897c3d427c0d3fe39b82c27d2c11350a1006ba41 is the proof of transaction. Please assist me with the email change, tracking of my USDT and Fica updates. I also cannot draw out any of my funds because of this email issue which i sorted in December. Please assist me urgently. Many thanks, Kind Regards, Ivor
Helpful (0)
Replies (5)0
Replies (5)
AltcoinTrader's replyOfficial
04 Feb 2025, 10:42Hi Ivor,
We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have access to your account and to ensure your funds are reflected correctly.
Account verification is a vital security measure, and while we aim to make the process seamless, some cases may require additional checks.
Our support team has completed your request—your deposit was credited on 02/02/2025, your account has been verified, and your email has been successfully updated.
Kind regards AltCoinTrader Social Media Team
We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have access to your account and to ensure your funds are reflected correctly.
Account verification is a vital security measure, and while we aim to make the process seamless, some cases may require additional checks.
Our support team has completed your request—your deposit was credited on 02/02/2025, your account has been verified, and your email has been successfully updated.
Kind regards AltCoinTrader Social Media Team
AltcoinTrader's reply04 Feb 2025, 10:42
Official
Hi Ivor,
We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have access to your account and to ensure your funds are reflected correctly.
Account verification is a vital security measure, and while we aim to make the process seamless, some cases may require additional checks.
Our support team has completed your request—your deposit was credited on 02/02/2025, your account has been verified, and your email has been successfully updated.
Kind regards AltCoinTrader Social Media Team
We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have access to your account and to ensure your funds are reflected correctly.
Account verification is a vital security measure, and while we aim to make the process seamless, some cases may require additional checks.
Our support team has completed your request—your deposit was credited on 02/02/2025, your account has been verified, and your email has been successfully updated.
Kind regards AltCoinTrader Social Media Team
IC
Ivor C's updateReviewer Update
04 Feb 2025, 15:59Hi, thanks very much for your assistance. However i now have a hold on my account and cannot withdraw my South African Rands. I have sent the required documentation and would appreciate it if this process of verifying could be sped up as i need the funds fairly urgently. Thank you
IC
Ivor C's update04 Feb 2025, 15:59
Reviewer Update
Hi, thanks very much for your assistance. However i now have a hold on my account and cannot withdraw my South African Rands. I have sent the required documentation and would appreciate it if this process of verifying could be sped up as i need the funds fairly urgently. Thank you
IC
Ivor C's updateReviewer Update
05 Feb 2025, 11:59Sent all my verification documents only to be told that they wont accept my password protected payslip (i gave them the password). I really think this is delay tactics on their part and im not liking it at all. If you need your funds urgently withdrawn just know and understand that nothing will happen quickly. Please can you assist me in now allowing my withdrawal as i have sent a printed and then scanned copy of my payslip. You now have 3 months of my bank statements, 6 proof of deposits into your account and my payslip showing that i am salaried and thats where my money comes from
IC
Ivor C's update05 Feb 2025, 11:59
Reviewer Update
Sent all my verification documents only to be told that they wont accept my password protected payslip (i gave them the password). I really think this is delay tactics on their part and im not liking it at all. If you need your funds urgently withdrawn just know and understand that nothing will happen quickly. Please can you assist me in now allowing my withdrawal as i have sent a printed and then scanned copy of my payslip. You now have 3 months of my bank statements, 6 proof of deposits into your account and my payslip showing that i am salaried and thats where my money comes from
AltcoinTrader's replyOfficial
05 Feb 2025, 12:22Hi Ivor,
Thank you for sharing your feedback, and we sincerely apologize for any frustration this situation has caused. Our team is currently reviewing the documentation you’ve provided in order to assist you with resolving your query and opening your withdrawals as quickly as possible.
Kind regards AltCoinTrader Social Media Team
Thank you for sharing your feedback, and we sincerely apologize for any frustration this situation has caused. Our team is currently reviewing the documentation you’ve provided in order to assist you with resolving your query and opening your withdrawals as quickly as possible.
Kind regards AltCoinTrader Social Media Team
AltcoinTrader's reply05 Feb 2025, 12:22
Official
Hi Ivor,
Thank you for sharing your feedback, and we sincerely apologize for any frustration this situation has caused. Our team is currently reviewing the documentation you’ve provided in order to assist you with resolving your query and opening your withdrawals as quickly as possible.
Kind regards AltCoinTrader Social Media Team
Thank you for sharing your feedback, and we sincerely apologize for any frustration this situation has caused. Our team is currently reviewing the documentation you’ve provided in order to assist you with resolving your query and opening your withdrawals as quickly as possible.
Kind regards AltCoinTrader Social Media Team
IC
Ivor C's updateReviewer Update
05 Feb 2025, 16:14Hi, thank you very much my problem has now been resolved and i am content. I guess these are teething problems but if you can iron them out im sure your customer service will improve leaps and bounds. Thank you for assisting
IC
Ivor C's update05 Feb 2025, 16:14
Reviewer Update
Hi, thank you very much my problem has now been resolved and i am content. I guess these are teething problems but if you can iron them out im sure your customer service will improve leaps and bounds. Thank you for assisting