Pathetic Service!!!

<div>Requested 2FA removal assistance yesterday (25/01/2023) from Altcointrader. They said I must forward them an email with an attachment of my ID book and face. I did and also advised them of the urgency of the matter. However, when I called in today to check if the matter has been resolved. I was advised that my ID book is not properly facing them, but they could see everything on the ID. I asked to speak to a manager who was pretending to be helping yesterday, but I was told he was busy on another line. I asked them when they didn't check my email and get back to me sooner to resolve this ID matter. The lady (****) I was speaking to said it was not her issue. I mean is this the way you treat your own customers? Pathetic service!!! I decided to send another email as I was told and I immediately contacted them back at around 16:47 PM. They told me the email takes about 15 minutes to reach out to them and that it was not their problem it take that long. I then asked if I was going to be assisted still as my matter is urgent. The lady said she doesn't know and that the manager is still on another call (16:55PM). I was told the phone will drop at 17:00 PM and it did drop. Remember, I sent my second email before 16:45 PM, meaning they didn't bother to check if the email has been received. Worst service I've ever received, I mean it's 2023. Reference No: ACT841731</div>