*********** Support

My AltcoinTrader account has been on "hold" for withdrawls since end of March 2021. On the 29 th of March 2021 I received an email from their Support team that they have received correspondence from the bank regarding potential ********** funds that were sent to my account. It was suggested that I contacted FNB bank and a FNB case number was given to me. I could not get any help from FNB because I am not a client of FNB and FNB ***** support suggested that I contact my bank. At first I had no clue what this "**********" funds was which they refer to. but in March 2021, I invested 170 $ in bitcoin into n "Forex Trading Company" Realmarketoption.com. After I invested the money the MD of Realmarketoption.com contacted me and ask me if it was possible for me to buy and sent bitcoin for a customer in SA who had "difficulty" buying and sending bitcoin. In my naivety I agreed. I gave my bank account no and the SA person who had a FNB account paid R2 500 into my bank account. (This is not my main bank account, I only use it for on line EFT'S) After I received an sms from my bank that the money was deposited into my account from FNB , I went ahead and transferred it to my AltcoinTrader account, bought bitcoin and sent it to the bitcoin address that was given to me. Four days later I realized that I have been ****med. (I kept proof of all the communication between me and the ********). I never suspected that the money paid into my bank form the FNB client was "**********". I STILL DO NOT UNDERSTAND IT!! I went to see a consultant at my bank. My bank account was also blocked but after I told them what happened, they requested an Police affidavit which I submitted. My bank account was again activated within 7 days.No problem My AltcoinTrader account has now been on hold for 8 months. I requested that send me a proper letter to inform me of what they require from me. All I get is the following " We are still awaiting communication from the bank." Why can't they follow up with the bank. According to them they have the initial communication from my bank with regards to this matter. They know who to contact. What do they expect?. That I just walk into the bank and TELL a consultant at the bank to contact . AltcoinTrader???? It is a hopeless situation. I will not contact AltcoinTrader again. Legal help is the only why, or I do not know if the FSCA can help?