BE VERY CAREFULL......Atleast some explanation from AltcoinTrader of where the money went...?

Seems Account Hacked??? Relevant Crypto Split in 3 x "SELLS" and Sold at exactly the same time on Dec 02 2018. ZAR Transferred to who knows where except relevant Altcoin Bank E-wallet or Any E-wallet.No Transfer or With draw History on Site with regards the this issue. Crypto Sold and ZAR just gone!!No response from AltcoinTrader yet. Ridiculous!!!!