Bad Service from an Agent.

l called Altconitrader at 11:01am on 14 April 2021 regarding a withdrawal that l haven't received and the agent ddn't wanna listen to my concern further and put the phone on the side and kept quiet. This lady should be dismissed because its clear that she doesn't want to work. l have been a client since 2015 and lm definately moving my coins to other exchanges like Valr. Zar withdrawals are a maximum R95 and if you choose semi instant withdrawal its R60 more. The thing is your competion Valr charged only R60 instant withdraw that you can withdraw 24/7 anytime, Luno charges R20 instant withdrawal. As much as l'm a long term client l'm not happy about the service l got today and l was not listened to when l brought the fees issue. l customer is many lost.