AM
Agatha M
1 reviews | Active since Aug 2014
09 Nov 2021, 22:22
AltcoinTrader South Africa crypto
They have blocked my money from 23 September blamed my first bank, I send the 5 proofs of payments made from same account. They changed the blame to standard bank which is their account that advised them to block my funds because they suspected the transection that I personally made and gave them proof of.
The consultants gives false names,I write them down when I call again they say no one with that name.
I changed my first account as they blamed that bank used my other 2 different banks but still they have blocked my money.
Lastly I tried to transfer my crypto to another different wallet even then they don't want to release my money.
I emailed with the ticket number multiple times still no response from them. I called them they would keep me on hold then after sometime drop my call.
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Replies (2)
AltcoinTrader's replyOfficial
10 Nov 2021, 10:50Thank you for contacting us. Please note our team has already responded on your ticket and will keep in contact with you via your ticket
AltcoinTrader's reply10 Nov 2021, 10:50
Official
Thank you for contacting us. Please note our team has already responded on your ticket and will keep in contact with you via your ticket
AM
Agatha M's updateReviewer Update
10 Nov 2021, 21:37Dear Agatham2
Thank you for your support.
Please note that there was never a request for you to change your bank account, please note that we informed you in order for us to further assist you in this regard we will require direct correspondence from the bank as your account has been reported to us by the banks as per the previous correspondence: As per our telephonic conversation the email from Standard that made contact with us regarding your account is: *** They requested the following: Good day Please assist the below Capitec called in to report their customer was a victim of ***** 3265.64 was transferred to account number *** On the 23rd of September
Details:
Status: Wait For Response
Created Time: 2021-11-02 12:48:58
Above it's your last correspondence to me.
1. My bank have no record of contacting this Nosipho nor Standard bank for that matter.
2. My bank wants you or this Nosipho to contact them in writing as they say they have never contacted you.
3. Seeing that you blocked my account it's up to you to follow up as from my side I have provided you with the proof of this transection that I did it myself and you have a proof from my bank that I sent it to you.
4. You block my account , I provided you with proof that the transection in question I did it, what is it that you want?
5. As your client why don't you now call the bank ,because this Nosipho does not exist because I also emailed her about 7days ago still no sign of life.
Can you please unblock my funds, you have no reason blocking them, you did not make an agreement with Capitec but me, it's my money not Capitac's neither Standard bank's.
Thank you for your support.
Please note that there was never a request for you to change your bank account, please note that we informed you in order for us to further assist you in this regard we will require direct correspondence from the bank as your account has been reported to us by the banks as per the previous correspondence: As per our telephonic conversation the email from Standard that made contact with us regarding your account is: *** They requested the following: Good day Please assist the below Capitec called in to report their customer was a victim of ***** 3265.64 was transferred to account number *** On the 23rd of September
Details:
Status: Wait For Response
Created Time: 2021-11-02 12:48:58
Above it's your last correspondence to me.
1. My bank have no record of contacting this Nosipho nor Standard bank for that matter.
2. My bank wants you or this Nosipho to contact them in writing as they say they have never contacted you.
3. Seeing that you blocked my account it's up to you to follow up as from my side I have provided you with the proof of this transection that I did it myself and you have a proof from my bank that I sent it to you.
4. You block my account , I provided you with proof that the transection in question I did it, what is it that you want?
5. As your client why don't you now call the bank ,because this Nosipho does not exist because I also emailed her about 7days ago still no sign of life.
Can you please unblock my funds, you have no reason blocking them, you did not make an agreement with Capitec but me, it's my money not Capitac's neither Standard bank's.
AM
Agatha M's update10 Nov 2021, 21:37
Reviewer Update
Dear Agatham2
Thank you for your support.
Please note that there was never a request for you to change your bank account, please note that we informed you in order for us to further assist you in this regard we will require direct correspondence from the bank as your account has been reported to us by the banks as per the previous correspondence: As per our telephonic conversation the email from Standard that made contact with us regarding your account is: *** They requested the following: Good day Please assist the below Capitec called in to report their customer was a victim of ***** 3265.64 was transferred to account number *** On the 23rd of September
Details:
Status: Wait For Response
Created Time: 2021-11-02 12:48:58
Above it's your last correspondence to me.
1. My bank have no record of contacting this Nosipho nor Standard bank for that matter.
2. My bank wants you or this Nosipho to contact them in writing as they say they have never contacted you.
3. Seeing that you blocked my account it's up to you to follow up as from my side I have provided you with the proof of this transection that I did it myself and you have a proof from my bank that I sent it to you.
4. You block my account , I provided you with proof that the transection in question I did it, what is it that you want?
5. As your client why don't you now call the bank ,because this Nosipho does not exist because I also emailed her about 7days ago still no sign of life.
Can you please unblock my funds, you have no reason blocking them, you did not make an agreement with Capitec but me, it's my money not Capitac's neither Standard bank's.
Thank you for your support.
Please note that there was never a request for you to change your bank account, please note that we informed you in order for us to further assist you in this regard we will require direct correspondence from the bank as your account has been reported to us by the banks as per the previous correspondence: As per our telephonic conversation the email from Standard that made contact with us regarding your account is: *** They requested the following: Good day Please assist the below Capitec called in to report their customer was a victim of ***** 3265.64 was transferred to account number *** On the 23rd of September
Details:
Status: Wait For Response
Created Time: 2021-11-02 12:48:58
Above it's your last correspondence to me.
1. My bank have no record of contacting this Nosipho nor Standard bank for that matter.
2. My bank wants you or this Nosipho to contact them in writing as they say they have never contacted you.
3. Seeing that you blocked my account it's up to you to follow up as from my side I have provided you with the proof of this transection that I did it myself and you have a proof from my bank that I sent it to you.
4. You block my account , I provided you with proof that the transection in question I did it, what is it that you want?
5. As your client why don't you now call the bank ,because this Nosipho does not exist because I also emailed her about 7days ago still no sign of life.
Can you please unblock my funds, you have no reason blocking them, you did not make an agreement with Capitec but me, it's my money not Capitac's neither Standard bank's.