Altcointrader 2FA mess

I was only requesting to be assisted with removing my 2FA from my iPhone 6 which no longer supports the software, so I can install the 2FA to my new phone. No they asked me to do a lot of security verifications which I understand is only the right thing to do and I was doing everything from sending bank statements to also my ID and proof of Residence to also sending pictures of myself holding my ID and a written note of the things I had to write down . And after all that they still giving me the run around. I still have to do my things they keep requesting for more ans it's the 5th consecutive day and I haven't been assisted. I even answered a long list of 10 questions they asked me. I am not happy with their mockery and how they treat customers its appalling.