Altcoin Trader Poor Support and unrealistic requirements to reinstate locked account

I was hijacked last year in September and the ********* held me captive for at least 7 hours, during that time I was forced to give up my passwords for my investments apps. I comp**** so that they could spare my life, they managed to withdraw the large amounts from my Altcoin trader and other investment applications.

I reported this matter to Altcoin as soon as I was safe after they released me. Fast forward to 2 months later when I tried to reinstate my account, I was made to jump through endless hoops which I don't understand why. I was requested to submit all the relevant documentation which I did, I was then further requested to submit banking statements which I also submitted. Now am being requested to submit proof of payments on the last 5 deposits I made, how does this make sense because I submitted the banking statements with my ID and pictures? Altcoin has my account details which they can cross-reference to verify the information I submitted. This has been an extremely frustrating situation for me as I have comp**** with every instruction and yet once I complete that there are more hoops to jump through.

This is highly disappointing from a company like Altcoin Trader which must support its customers who still want to continue investing despite the loss of the funds in their account. Each and every time you meet the requirements then they introduce more ridiculous requests.

Am very disappointed in Altcoin Trader.