Order Placed on 8 August Still Not Received

I would like to formally express my disappointment regarding an order I placed with Al’s Hqrdware on 8 August.

At the time of placing the online order, the website indicated that 13 items were in stock, which gave me the expectation that my order would be processed and delivered within a reasonable timeframe.

It is now 27 August, and I still have not received my order. What is particularly frustrating is the complete lack of communication from the supplier side. I have had to contact Al’s Hardware myself repeatedly to ask for updates and to find out what is happening with my order.

I understand they you are waiting for the supplier, but I have repeatedly asked whether someone could please contact the supplier and provide me with at least an estimated delivery date. Yesterday, I was told that someone would call me back in the afternoon with an update. I am still waiting for that call.

I should not have to continuously chase the company for information regarding an order that I have already paid for and placed almost three weeks ago. If there is a delay with the supplier, I expect Al’s Hardware to communicate this to me proactively and provide a realistic estimated delivery date.

The lack of communication and follow-up has been extremely disappointing.