Poor Service

Hello my name is Rodney I'm hardly hurt by the service that I've got the company I got my SIM as promised from the company cause I was buying it for data use afterwards I went inside everything was supposed to be signed.I've been promised that sim should be up and running within 48 hours it passes over 48 hours and now it's over 8 days since I've received my SIM I'm calling using my own airtime talking to one to another consultant and technician that should be assisting yet still I spoke to them on WhatsApp even call but no communication I hardly don't find why am I not get service for what I've promised it's long over due now I don't know what to do I'm buying data while I promise that the package I took should be fine now where I am it seems like nobody is willing to assist even today I'm still sitting with the sim card that is not yet activated it is not working Hardy broken thank you.