1 reviews | Active since Jun 2012
Wait nearly two hours for transport
Just return from Alpine Motors after booking my car in for a service. I had to wait 1hour and 40 minutes after which i then requested my vehicle back.<br> <br> On previous services i have had to wait as well sometimes two hours for collection from work. After an hour and 10 min i asked Jason Ashley what was happening to which i was told all the drivers were out. So basically wait longer.<br> <br> I then following the complaints of four other individuals requested my vehicle back and suddenly a plan was made to transport me.<br> <br> When you book the service u are asked if u need transport and when you book in the vehicle the same to which i said yes.<br> <br> As a result i will not purchase another vehicle from Alpine Motors. The service is shocking and the responses from the service guys pathetic to say the least.<br> <br> I spent the time typing an e-mail to complain as well. <br> <br> I love VW but will go through Mc Carthy or Barons on my next one. Bronwyn (Sales Person) was good as well pity she will never see me again.<br> <br>
Thank you for your feedback and it is unfortunate you have experienced this incident. This is not becoming of our policy or in line with how we want our customers to feel and the level of service that deserve.
We already caught the email this morning and immediately conducted an investigation and attempted to ascertain from service department if you were still in the establishment. if any negligence is to be found we will take it up with the relevant parties involved.
We will still be in touch to offer a personal apology as that is what a loyal customer deserves. Either way your query helps build our service level and address matters like these that we encourage all our clients to report.
Facebook Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za
Thank you for your feedback and it is unfortunate you have experienced this incident. This is not becoming of our policy or in line with how we want our customers to feel and the level of service that deserve.
We already caught the email this morning and immediately conducted an investigation and attempted to ascertain from service department if you were still in the establishment. if any negligence is to be found we will take it up with the relevant parties involved.
We will still be in touch to offer a personal apology as that is what a loyal customer deserves. Either way your query helps build our service level and address matters like these that we encourage all our clients to report.
Facebook Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za