Based on recent customer reviews, Alpine Volkswagen Pinetown is drawing consistent criticism across both its sales and service departments. Customers describe unresolved faults on new Polo and T-Cross models, vehicles standing for weeks awaiting parts from Germany, and repeated limp mode or engine light complaints. Service advisors and managers are said to be unreachable, with promised callbacks, licence plates and status updates rarely delivered. No courtesy vehicles were offered to stranded owners. Isolated praise went to a dealer principal who eventually engaged politely, but most reviewers cite poor accountability and escalation to the ombudsman.
TrustIndex
2.1
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Alpine Volkswagen Pinetown
What do customers say about Alpine Volkswagen Pinetown?
Based on recent customer reviews, Alpine Volkswagen Pinetown is drawing consistent criticism across both its sales and service departments. Customers describe unresolved faults on new Polo and T-Cross models, vehicles standing for weeks awaiting parts from Germany, and repeated limp mode or engine light complaints. Service advisors and managers are said to be unreachable, with promised callbacks, licence plates and status updates rarely delivered. No courtesy vehicles were offered to stranded owners. Isolated praise went to a dealer principal who eventually engaged politely, but most reviewers cite poor accountability and escalation to the ombudsman.
Is Alpine Volkswagen Pinetown trustworthy?
Alpine Volkswagen Pinetown has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Alpine Volkswagen Pinetown across 153 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Disgusting Customer Service from Service Advisor Deveron at VW Alpine Pinetown
Disgusting, degrading, and undermining Customer Service from Service Advisor Deveron at VW Alpine Pinetown
1 reviews | Active since Aug 2026
Disgusting Customer Service from Service Advisor Deveron at VW Alpine Pinetown
Disgusting, degrading, and undermining Customer Service from Service Advisor Deveron at VW Alpine Pinetown
1 reviews | Active since Jul 2026
Poor after care service from Alpine Motors Pinetown!
The service received from Alpine Motors Cherry was unsatisfactory. The aftercare service is inconsistent and the policy of ‘first come first served’ is app**** inconsistently. This results in long waiting times for customers. For example, despite being in the queue first, my car was not returned and was told that it will only be available at 1:30pm today. The dealership’s capacity to service so many vehicles for the day is insufficient, causing significant delays. This is not the first time I have had a negative experience. We were sold a car in Hillcrest which is not close to the dealership. The sales representative, Terence, promised to arrange for the car to be serviced but has since disappeared. This lack of consistency is a recurring issue with the dealership.
1 reviews | Active since Jul 2026
Poor after care service from Alpine Motors Pinetown!
The service received from Alpine Motors Cherry was unsatisfactory. The aftercare service is inconsistent and the policy of ‘first come first served’ is app**** inconsistently. This results in long waiting times for customers. For example, despite being in the queue first, my car was not returned and was told that it will only be available at 1:30pm today. The dealership’s capacity to service so many vehicles for the day is insufficient, causing significant delays. This is not the first time I have had a negative experience. We were sold a car in Hillcrest which is not close to the dealership. The sales representative, Terence, promised to arrange for the car to be serviced but has since disappeared. This lack of consistency is a recurring issue with the dealership.
1 reviews | Active since Dec 2011
Worst dealership/VW brand
The worst dealership/ brand/ customer service that I ever came across. My 2024 T-Cross was purchased in Oct 2025, since December 2025 vehicle has been in and out of the service department. Currently the vehicle is with the dealership since March and they cannot fine the fault why the vehicle looses power and goes into limp mode. The sensors that VW SA requested to change are not available in the country. I was told its ordered from Germany, gone 6 weeks still no delivery. Was told today that the warehouse in Germany don't have stock, so no one knows when it will be resolved. Not a single call from the management team to apologise or provide any assistance.
1 reviews | Active since Dec 2011
Worst dealership/VW brand
The worst dealership/ brand/ customer service that I ever came across. My 2024 T-Cross was purchased in Oct 2025, since December 2025 vehicle has been in and out of the service department. Currently the vehicle is with the dealership since March and they cannot fine the fault why the vehicle looses power and goes into limp mode. The sensors that VW SA requested to change are not available in the country. I was told its ordered from Germany, gone 6 weeks still no delivery. Was told today that the warehouse in Germany don't have stock, so no one knows when it will be resolved. Not a single call from the management team to apologise or provide any assistance.
1 reviews | Active since Feb 2022
Alpine VW Service Center in Pinetown - No customer service
I am extremely disappointed with my experience with Chery after-sales service @Alpine VW Service Center in Pinetown. My vehicle has been off the road due to a repair requiring a part that was apparently unavailable anywhere in the province. While I understand that delays can happen, what has frustrated me most is the lack of practical customer support during this process. I have been left without transport for an extended period and, despite repeatedly explaining the impact this has had on my daily responsibilities, I was simply advised that no courtesy vehicles are available. Other than apologies, no meaningful alternative solution has been offered. One of the reasons I chose Chery over other brands was because I believed the after-sales service and customer care would be reliable. Unfortunately, this experience has left me questioning that decision. Customers understand that problems can happen with any vehicle brand — what matters is how the situation is handled. At this stage, I feel unsupported, inconvenienced, and extremely disappointed with the overall experience.
1 reviews | Active since Feb 2022
Alpine VW Service Center in Pinetown - No customer service
I am extremely disappointed with my experience with Chery after-sales service @Alpine VW Service Center in Pinetown. My vehicle has been off the road due to a repair requiring a part that was apparently unavailable anywhere in the province. While I understand that delays can happen, what has frustrated me most is the lack of practical customer support during this process. I have been left without transport for an extended period and, despite repeatedly explaining the impact this has had on my daily responsibilities, I was simply advised that no courtesy vehicles are available. Other than apologies, no meaningful alternative solution has been offered. One of the reasons I chose Chery over other brands was because I believed the after-sales service and customer care would be reliable. Unfortunately, this experience has left me questioning that decision. Customers understand that problems can happen with any vehicle brand — what matters is how the situation is handled. At this stage, I feel unsupported, inconvenienced, and extremely disappointed with the overall experience.
1 reviews | Active since Apr 2026
Engine light on the dashboard
Unhappy with a brand new TCross that keeps on showing solid engine light on the dashboard for days but the dealership service department can't solve the problem. They've been trying to solve the problem since Jan we are now in April. As for the manager who is not picking up calls😭🤐
1 reviews | Active since Apr 2026
Engine light on the dashboard
Unhappy with a brand new TCross that keeps on showing solid engine light on the dashboard for days but the dealership service department can't solve the problem. They've been trying to solve the problem since Jan we are now in April. As for the manager who is not picking up calls😭🤐
1 reviews | Active since Sept 2020
VW ALPINE PINETOWN, VW SOUTH AFRICA
I bought a BRAND NEW polo tsi from vw Alpine pinetown end of September 2025 after 3 weeks my breaks were giving me a problem they replaced it on a new vehicle which I wasn't happy with but I was not difficult and accepted it. The problem continued I took it to vw south africa who then told me the dealership said there's nothing wrong with my vehicle so they won't assist. I took it to another vw and they picked up the faults ! I then had to go to the ombudsman as vw south africa did not assist. Vw Alpine pinetown has not bothered replying to the motor industry ombudsman. I will now be taking legal action with my lawyer. All I can say is @vw Alpine Pinetown and @vw south africa they don't care about their clients.
1 reviews | Active since Sept 2020
VW ALPINE PINETOWN, VW SOUTH AFRICA
I bought a BRAND NEW polo tsi from vw Alpine pinetown end of September 2025 after 3 weeks my breaks were giving me a problem they replaced it on a new vehicle which I wasn't happy with but I was not difficult and accepted it. The problem continued I took it to vw south africa who then told me the dealership said there's nothing wrong with my vehicle so they won't assist. I took it to another vw and they picked up the faults ! I then had to go to the ombudsman as vw south africa did not assist. Vw Alpine pinetown has not bothered replying to the motor industry ombudsman. I will now be taking legal action with my lawyer. All I can say is @vw Alpine Pinetown and @vw south africa they don't care about their clients.
1 reviews | Active since Mar 2026
CAN WE PLEASE HAVE OUR LICENSE DISCS AND NUMBER PLATE
We currently having the worst experience with them. My mom bought a car on the 28th of February and they promised us our license discs and plate will follow, and they gave us the paper temporary license which is expiring today! I’ve been asking when are we getting the plates since Monday and our sales man said “Probably Tuesday” it’s Friday today ! He’s really not making this experience pleasant for us ! It’s like we were giving the car for free and now we begging them for the plates !! This is very unprofessional! We can’t be waiting for so long so plates from the 28th of February!!
1 reviews | Active since Mar 2026
CAN WE PLEASE HAVE OUR LICENSE DISCS AND NUMBER PLATE
We currently having the worst experience with them. My mom bought a car on the 28th of February and they promised us our license discs and plate will follow, and they gave us the paper temporary license which is expiring today! I’ve been asking when are we getting the plates since Monday and our sales man said “Probably Tuesday” it’s Friday today ! He’s really not making this experience pleasant for us ! It’s like we were giving the car for free and now we begging them for the plates !! This is very unprofessional! We can’t be waiting for so long so plates from the 28th of February!!
1 reviews | Active since Oct 2021
2021 Black Ford Ranger FX4 Auto — gearbox failure AND engine fault UNDER A MONTH after purchase.
We purchased this vehicle on 8 November 2025. By 21 November 2025, the gearbox had already began failing. Instead of taking responsibility under the Consumer Protection Act, VW Alpine Pinetown advised us to either use our own warranty or return the vehicle so they could dump it back into trade, verbatim from the salesman (MARK): “Bring it back, we’ll just sell it back to trade.” This response shows complete negligence, zero accountability and no integrity whatsoever. On 6 December 2025, the check engine light came on. Diagnostics confirmed an engine fault on the Cylinder 3 injector input circuit. That is two major mechanical failures in under one month. Despite this, the vehicle was sold as a VW MasterCar, which is supposed to guarantee quality, safety, and a proper inspection. This was NOT a MasterCar, it was a dangerous, defective vehicle falsely passed off as certified. Staff Conduct: 🚩🚩🚩 Mark (Salesman): Mark was friendly only until the sale was completed. Once the vehicle developed problems, his attitude changed completely. He became extremely sarcastic, rude, dismissive and unhelpful. His conduct was shocking, we have never dealt with a salesperson this unprofessional or disrespectful. While communication did occur, his tone and attitude were consistently disrespectful, making an already stressful situation far worse. And any attempt to resolve the issue was met with indifference. Grant (DP) Grant was challenging to deal with at the beginning, however toward the end he made a genuine effort to assist. His approach became more open, more constructive and far easier to engage with. He was polite, calm, and professional, took the time to listen and tried to help where possible despite inheriting a difficult situation. This improvement in attitude and willingness to assist was appreciated and stood out positively compared to the earlier stages of this experience. We cancelled the deal after the engine failure. VW Alpine Pinetown refused to cover the cost of a rental vehicle unless we purchased another car through them. Although they attempted to source a replacement vehicle, they were unable to find anything within our price range, leaving us with no viable alternative. As a result, we were forced to pay out of pocket for a rental vehicle simply to meet our daily transport needs. Needless to say, we did not and will never purchase another vehicle through this dealership. This is one of the worst dealership experiences imaginable.
1 reviews | Active since Oct 2021
2021 Black Ford Ranger FX4 Auto — gearbox failure AND engine fault UNDER A MONTH after purchase.
We purchased this vehicle on 8 November 2025. By 21 November 2025, the gearbox had already began failing. Instead of taking responsibility under the Consumer Protection Act, VW Alpine Pinetown advised us to either use our own warranty or return the vehicle so they could dump it back into trade, verbatim from the salesman (MARK): “Bring it back, we’ll just sell it back to trade.” This response shows complete negligence, zero accountability and no integrity whatsoever. On 6 December 2025, the check engine light came on. Diagnostics confirmed an engine fault on the Cylinder 3 injector input circuit. That is two major mechanical failures in under one month. Despite this, the vehicle was sold as a VW MasterCar, which is supposed to guarantee quality, safety, and a proper inspection. This was NOT a MasterCar, it was a dangerous, defective vehicle falsely passed off as certified. Staff Conduct: 🚩🚩🚩 Mark (Salesman): Mark was friendly only until the sale was completed. Once the vehicle developed problems, his attitude changed completely. He became extremely sarcastic, rude, dismissive and unhelpful. His conduct was shocking, we have never dealt with a salesperson this unprofessional or disrespectful. While communication did occur, his tone and attitude were consistently disrespectful, making an already stressful situation far worse. And any attempt to resolve the issue was met with indifference. Grant (DP) Grant was challenging to deal with at the beginning, however toward the end he made a genuine effort to assist. His approach became more open, more constructive and far easier to engage with. He was polite, calm, and professional, took the time to listen and tried to help where possible despite inheriting a difficult situation. This improvement in attitude and willingness to assist was appreciated and stood out positively compared to the earlier stages of this experience. We cancelled the deal after the engine failure. VW Alpine Pinetown refused to cover the cost of a rental vehicle unless we purchased another car through them. Although they attempted to source a replacement vehicle, they were unable to find anything within our price range, leaving us with no viable alternative. As a result, we were forced to pay out of pocket for a rental vehicle simply to meet our daily transport needs. Needless to say, we did not and will never purchase another vehicle through this dealership. This is one of the worst dealership experiences imaginable.