VW Pinetown is ****

on Wednesday 12/2/2020 I went to vw alpine pinetown to request that they instal a left headlight ballast. The service consultant John Hadebe promised to have my vehicle ready at 10/11 on 14/2/2020 as I needed to be in a meeting at empangeni at 1pm. I was ask to pay the invoice up front so they would order the part. On Thursday 13/2/2020 at 17:28 I was called by the consultant who told me not to bring my car in as they had a delay getting the part. When I asked if the dealership could still keep to our agreement John became very rude and told me it wasn’t their fault the part was late. On 14/2/2020 I received no call from the dealership. I had to make alternative plans to fix my vehicle. When I went to request my money from the dealership as they had not provided the service they promised they refused to refund me my money. This is the worst VW I’ve ever been too and I’d advise people not to go there