VW Alpine pinetown.

Good, people. I would like to share my saddest story, remember, one thing" unexpected event". Reason being" most trusted brand in the world. That is VW from Wolfsburg (Germany). Segmentation, VW South Africa, franchise (VW Alpine motors).

I bought a pre owned VW Polo 1.2(comfortline) 2017 model. From Alpine motors Pinetown. With salesperson (Mayanda Zulu). Through ABSA finance. On the 7th of November 2018. I went for delivery. Then, the salesperson,she claimed" going out for another delivery" . Urgent in that matter.

One the very same date, just after 2 hours on the drive, from the dealership. The actual car had mechanical problems, reason being," lack of power from the engine, lot of surplus smoke from the axhaust system". Not smooth on the drive, there are also unpleasant sound from the body panels. I also suspected that,the actual car was involved in an accident or something from the previous owner.

As the time goes on, I also realized something about the front body panels. The hamper was changed before, then something came on my mind,"how can a customer return a car within a year, to trade in". Something huge had happen between the previous owner and the car. Beause, I was also driving the car unlicensed, there was problem with licencing as well.What is more painful,is that the salesperson (Mayanda Zulu), knew everything about the history this car. But, for now she's pretending to be in a sorrow as well.

I tried, to get hold of them, but, there was no proper response after. Some had to answer to phone on her position, " Mayanda' phone , how can I help you?" For almost rest of the week. Then, I had to realize,that " there was a day light *******". Because, she was pretending to be absent those days.

Follow week, I decided to call VW South Africa, seeking for proper guidance. To be honest they try by all means to get hold of her. She was pretending to be in a sorrow. Claiming,to bring the car for diagnosis. Then, VW South Africa organised a towing service ( Vees towing company) from Greytown. They also delay the process, they brought the car. 3 days after.

The car went for diagnosis, there said" coil part of the spugs had problem. Claim to have replaced the actual part. 2 days after, I went to dealership, met master cars manager (Damon Nel) . Reckon, the car was fixed. Remember, buying a car from VW , few hours after, there was a proper problem.

I took the car on that date, but also ask salesperson (Mayanda Zulu) , why the car licencing took delay?. She, said they will call me , meaning (licence department) from Alpine in that case. I took car without a disc, permit and a road worth certificate.

Festive season, driving from Greytown to Durban. There was a smoke coming from the ventilation system. Surphuric like. I made a call to notify them. Salesperson (Mayanda Zulu) personal. She took the blame to manager (Damon Nel).

On the 1st of February, I decided to hand over there car. So that they can return the money to ABSA. Salesperson present (Mayanda Zulu), she claimed the company will compensate myself with something. Even today,I m still paying for the car that is not on my presence.

Regards, Mthobisi Myende ( ********** )

@VolkswagenSA