FR
Faaiza R

1 reviews | Active since Dec 2012

20 Aug 2015, 11:50

VW ALPHINE MOTORS PINETOWN Complaints - DISGUSTING

Laura McCallum VW Alphine Dealer principle.<br> Is this how you treat your clients, giving an ultimatum and you threaten ???<br> Absolutely shocking and most disgusting service received from this pathetic dealership. And especially you LAURA!!!!!<br> 1stly upon your inception you have been extremely rude and arrogant to my sister on the phone and when she came to see you.<br> This is totally unacceptable considering you guys sold a flippen defect vehicle.<br> Lionel just got off the phone with Fariyaal and he advised he will be sourcing another vehicle from other dealerships as he is aware of what Fariyaal is looking for???<br> And now you send an email like this? What the hell !!!! being a FLOOR MANAGERESS YOUR CUSTOMER SERVICE SUCKS AND IS BEYOND RIDICULOUS!!!<br> Your email communication below: Clearly states If you choose not to finance the new vehicle you will have to contribute towards the settlement - R8000.00<br> There is no mention of, if Fariyaal chooses to pay cash, this is the option???<br> You also keep changing your stories, You have 7 working days to source the vehicle TO REPLACE YOUR DEFECT VEHICLE YOU SOLD. AND GET THIS SORTED OUT - WE HAVE REACHED THE ULTIMATE HEIGHT OF FRUSTRATION WITH THE SERV

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Replies (1)
Alpine Volkswagen Pinetown
Alpine Volkswagen Pinetown's reply05 Oct 2015, 08:21
Official
Hello Faaiza.R,


We see this query has been posted on Facebook and emailed personally.

Regards,
Facebook Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za