LP
Louis P
1 reviews | Active since Mar 2009
22 Jan 2016, 07:13
Very poor service
http://hellopeter.com/alpine-motors-pinetown/complaints/*********-and-unapologetic-excuses-for-bad-service-***<br> <br> Long and short: Management avoids my calls and has not gotten back to me since my initial complaint. I wish this is the way they behaved when you walk into buy a brand new car atleast then you know the caliber of the entity you do business with. Absolutely shocking service from Alpine Motors in Pinetown. A promise to be contacted within 7 days from 2 Octber 2015 still not upheld. Take note public VW is getting famous for other reasons besides emissions tampering.
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Alpine Volkswagen Pinetown's replyOfficial
22 Jan 2016, 08:38Hello c4 yrslf,
Thank you for reporting your issue.
We take all cases seriously and value all clients service and feeback. We wish to assist but if we may ask for more information so we can investigate thoroughly on your behalf. It will also help us prevent any similar issues in future.
If you could email *** with the following.
Short description of incident
Department:
Person responsible:
We will make certain if any deviation of our policies and customer service occurred that it shall be addressed.
Alpine Motors Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za
Thank you for reporting your issue.
We take all cases seriously and value all clients service and feeback. We wish to assist but if we may ask for more information so we can investigate thoroughly on your behalf. It will also help us prevent any similar issues in future.
If you could email *** with the following.
Short description of incident
Department:
Person responsible:
We will make certain if any deviation of our policies and customer service occurred that it shall be addressed.
Alpine Motors Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za
Alpine Volkswagen Pinetown's reply22 Jan 2016, 08:38
Official
Hello c4 yrslf,
Thank you for reporting your issue.
We take all cases seriously and value all clients service and feeback. We wish to assist but if we may ask for more information so we can investigate thoroughly on your behalf. It will also help us prevent any similar issues in future.
If you could email *** with the following.
Short description of incident
Department:
Person responsible:
We will make certain if any deviation of our policies and customer service occurred that it shall be addressed.
Alpine Motors Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za
Thank you for reporting your issue.
We take all cases seriously and value all clients service and feeback. We wish to assist but if we may ask for more information so we can investigate thoroughly on your behalf. It will also help us prevent any similar issues in future.
If you could email *** with the following.
Short description of incident
Department:
Person responsible:
We will make certain if any deviation of our policies and customer service occurred that it shall be addressed.
Alpine Motors Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za