Unsatisfied Customer

To whom it may concern,

Good day,

I am writing this email today as an expression of dissatisfaction towards Volkswagen pinetown Durban(55 Josiah Gumede Rd Pinetown CBD 3600)

On the 28th of February 2024 i collected my car (Polo 2024) My dissatisfaction is as follows On the 26th of May 2024 the car began to give me issues it was then collected on the 30rd of May 2024 the car was then moved to Volkswagen in UMhlanga Rocks Durban which my car was then also collected by Alpine Motors in Pinetown on the 1st of June 2024 then returned on the 4th of June to me.I then received a call from VW UMhlanga Rocks stating that the car has never been serviced and it will be on record that the car was late for service according to my knowledge as per Consumer Protection Act 68 of 2008 my right as a consumer was violated,The car that was given to me was not in good condition, since I will be taking my car back for service (October 2024) within the space of 6 months for the same issue that was never resolved.

I am hoping to hear back from you, and find ways of resolving this issue before taking further steps, please do not hesitate to contact me for more information that I may have not detailed my contact number are as follows +27 (60) ***

Thank you Mr Q.S Mtshali