1 reviews | Active since Oct 2014
Unjust service against consumer rights
Audi centre pinetown advertised a 2010 Audi A3 1.8 tfsi Ambition with 55000 kms mileage for R145 959. I was very interested in the deal, so I went to the dealership to purchase the car. However, whilst viewing the vehicle the salesman said that the vehicle is not R145 959 but R199 000. I do have proof of the adverti*****t stating it is for sale at R145 959. <br> <br> According to my knowledge, this is false advertising, and ********. Apart from that, it is very disappointing to know that my favored car dealership engages in such underhand marketing techniques and so blatantly flouts consumer rights. <br> <br> I expect that Audi, a so called reputable automotive brand, will do the right thing and offer this vehicle or a similar car to me at the price that was publicly advertised on the internet. If they do not, they will have lost a loyal customer and I would not refer any other interested customers to your unjust dealership.
Thank you for reporting this item. Of course it is policy to always be transparent and open with our consumers.
We are steadfast to never advertise incorrectly, however due to the online nature, there may be items in which vehicles are not updated correctly as most functions are automated and their are disclaimers on the relevant websites stipulating such.
However, we do wish to investigate further to make ascertain the fault, if it was due to negligence or false pretense as your query is important. May we ask if you still have the proof of advertisment to please sent it through to ***, We would ask to place as much information as possible including possible time of veiwing, how the vehicle was located and on which website platform. If you can also recall the salesperson that would assist greatly however we will conduct a thorough investigation.
We do apologize for any inconvenience caused and will speedily assess what occurred and take measures to prevent this in future where possible. We will also be in touch with yourselves and appreciate the time taken to report this critical case.
Regards,
Alpine Motors Customer Care
Email: ***
Thank you for reporting this item. Of course it is policy to always be transparent and open with our consumers.
We are steadfast to never advertise incorrectly, however due to the online nature, there may be items in which vehicles are not updated correctly as most functions are automated and their are disclaimers on the relevant websites stipulating such.
However, we do wish to investigate further to make ascertain the fault, if it was due to negligence or false pretense as your query is important. May we ask if you still have the proof of advertisment to please sent it through to ***, We would ask to place as much information as possible including possible time of veiwing, how the vehicle was located and on which website platform. If you can also recall the salesperson that would assist greatly however we will conduct a thorough investigation.
We do apologize for any inconvenience caused and will speedily assess what occurred and take measures to prevent this in future where possible. We will also be in touch with yourselves and appreciate the time taken to report this critical case.
Regards,
Alpine Motors Customer Care
Email: ***