Routine service that broke my car

Good day

I need to lodge a complaint against VW Pinetown about their service to my above mentioned vehicle. Since I purchased it in 2015 I have been taking it to VW Pinetown for all services.

As ussual I sent it for service on the 19th of January 2018. It was serviced but never reached home because it broke down on its way back. It was a friday so I had it towed home. And on monday the 22nd towed it back to VW Pinetown. It stayed with them for over a month after having tempered with the engine and claimed to have fixed it. Things have been downhill from then. I do not know how many times it has broken down and have opted to fixing it myself since VW has not been helpful to me since I logged my complaint with them on the 19th of February 2018 and have followed up with them on the issue several times I even tried to get scorpion legal involved on the matter since I am covered by them and have had no help from them either.

As I talk to you now this car has been out of work for over a month broken. I have paid over an arm and a leg to get it fixed but it seems to get worse and yet I am still paying Wesbank every month. This is the car that is my source of income and I feel VW Pinetown is not being fair.

I am hopefull that my matter will be dealt with fairly and promptly from your side as I honestly do not know what else to do. I am trully at my witsend.