1 reviews | Active since Jul 2011
Poor service and no feedback...
My Golf 7 GTi went in for it's first service on Thursday 3-Aug-15. I dropped the car off at 8AM. When I went to collect the car at 5PM, the car was unwashed and dirty. When I asked the service advisor Ritesh why, his response was that cars that are brought in late don't get washed. I told him that was not acceptable, and spoke to Douglas the service manager who did absolutely nothing to ease or remedy the situation. As I started the car, the onboard warning came on displaying '1 day for service'. I called Ritesh who said that this would go away as I drive. I found this strange, however, bowed to his superior knowledge. On Friday the 3rd, around 10AM and as suggested by my salesman who I called, I emailed the service department explaining my problem. So far no response. In my mail, I also explained how 2 or 3 months back my sons Golf 6 TSi was serviced with them, and during that service they forgot to complete 1 task which was noted when I booked the car in. This was to ensure the doors autolock. When I queried this issue, I was told to bring the car in and it would be fixed. Today my car still reports service now. Is this how Alpine treat loyal customers, with lies and *******?
Thank You for your Feeback,
This has been escalated to Alpine Motors Directors. This is not becoming of the service we want our customers to experience and we strongly take every case seriously and with thorough investigation.
As a valued customer, we thank you for taking the time to report this event as we wish to grow with our customer base and your feedback is considered the most valuable to helping us structure our Business.
We understand that you have already been contacted and we will make arrangements to help resolve your outstanding issues. It was noted an advisor would be sent to you later this evening.
We ask you please let us know via the details below that your service level was met with your requirements and that our obligation to you, our valued customer was met.
Regards,
Facebook Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za
Thank You for your Feeback,
This has been escalated to Alpine Motors Directors. This is not becoming of the service we want our customers to experience and we strongly take every case seriously and with thorough investigation.
As a valued customer, we thank you for taking the time to report this event as we wish to grow with our customer base and your feedback is considered the most valuable to helping us structure our Business.
We understand that you have already been contacted and we will make arrangements to help resolve your outstanding issues. It was noted an advisor would be sent to you later this evening.
We ask you please let us know via the details below that your service level was met with your requirements and that our obligation to you, our valued customer was met.
Regards,
Facebook Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za