No concern for safety /Appalling service levels

This is my complaint regarding the service for my VW Polo 1l TSI that I purchased from Alpine VW Pinetown. I am a loyal customer to Alpine VW Pinetown and VW in general. I have always felt that the standard of service provided to me was beyond expectation which is why I kept returning and purchasing my cars from this brand.

Today, as I've learnt, this loyalty to VW and its branches mean nothing. My complaint is regarding the level of service that I've received not only from Alpine VW Pinetown but VW as a brand in general.

I purchased said vehicle from Alpine VW Pinetown in August. A little while later, I began experiencing problems with the brakes. I took my car for the very first service on the 25 Feb 2019 and brought this to the attention of the service advisor, Sandesh Singh. When I fetched the car, the brakes were still faulty however when mentioned to the service advisors, they told me that the QC apparently approved this car for driving?? This is a safety feature of the car that wasn't operating well, yet the car was approved for everyday use? To add to this frustrating situation, I have been thrown from pillar to post contacting various consultants and advisors, however, none of the service consultants that I spoke understood the dynamics of the car or could give me a solution. Sandesh Singh and another lady by the name of Junene from VW CIC have given me a nonchalant attitude about the problem and have been completely unhelpful. This is a serious problem with my car and yet, not an ounce of concern has been shown to me. I transport my family in this vehicle, my two small kids, and no concern has been shown at all.

Apart from the braking system not functioning optimally, VW themselves have notified consumers of further defects with the car namely faulty handbrakes and faulty seatbelts which are also safety features of the car.

As a side note, I have a complaint about the shuttle services of Alpine VW Pinetown as well. I'm also honestly disgusted at the way the shuttle services operated, having waited an hour and a half to be taken to my destination and being collected after 5 pm. This just shows that good customer service is not highest priority to this brand.

Sandesh Singh has promised to call me back a few times, this morning is the deadline for a call, however, I have not received any feedback from him as yet. I need my car to be sorted out, I'm still sitting with this problem which is a big concern for me. Please stay away from this brand if you value your safety in any way.