JAC LJ11PABD4KC017418 Danie Storm

Hi Sandesh,

This is a big concern, it took you guys 3 weeks to determine that it’s the gasket…...

This is a basic check, and could have been detected earlier.

I cannot except this, I’ve always brought my car for service and all repairs to your dealership.

We are in week 4, hence my work demands that I’m able to travel and a s a loyal customer you are not going the extra mile.

@Shannon, as the service principal, I need a curtesy car and I’m certain that this justifies the outcome.

I already had to reschedule 2 bookings for travelling and this will lead to an additional cost should I need to cancel my booking arrangements for the 3rd time.

I’ve cc my attorney in this matter for information purposes going forward.

I hope that you’ll honor my request.

Awaiting your soonest response.

Danie Storm Operations Executive Tel: *** | Email: ***

From: Sandesh Singh [mailto:***] Sent: Tuesday, 04 July 2023 10:09 To: Danie Storm <***> Subject: Fwd: Danie Head

Good morning Danie Pls find pics attached for your cyl head gasket blown. We will be submitting a all the photos and necessary documents to JAC for assistance . I will contact you on reply from J A C. kind regards Sandesh

-------- Forwarded Message -------- Subject: Danie Head Date: Tue, 4 Jul 2023 08:42:26 +0200 From: Shannon Robertson <***>

To: Sandesh Singh <***>

Kind Regards Shannon Robertson Service Manager Tel: *** Alpine VW Pinetown 55 Josiah Gumede Road Pinetown 3610 [LINKSHIELD PROTECTED] www.alpinemotors.co.za

unsubscribe

Afternoon,

Could I please have an update please.

Regards, Danie

From: Sandesh Singh [mailto:***] Sent: Wednesday, 28 June 2023 12:12 To: Danie Storm <***>; 'Shannon Robertson' <***>; 'Jonathan Lansdell' <***> Cc: 'Kevin Berry' <***> Subject: Re: JAC LJ11PABD4KC017418

Good day Danie We are still busy with your vehicle and will report back to you as soon as we establish the concerns. We are doing our best to speed up the process, kind regards Sandesh On 2023/06/28 10:26 am, Danie Storm wrote: Good morning Shannon, Could I kindly please request an update on my vehicle. Weekend I upon us, and I’m concerned that I’ll be without a car. Please respond urgently. Regards, Danie From: Shannon Robertson [ mailto:*** ] Sent: Tuesday, 27 June 2023 13:33 To: 'Danie Storm' <***> ; 'Jonathan Lansdell' <***> Cc: 'Kevin Berry' <***> ; 'Sandesh Singh' <***> Subject: RE: JAC LJ11PABD4KC017418 Good Day Danie, We are currently awaiting feedback on the serviceability of the injectors. Once we receive this we can give feedback as to the direction that is needed. We understand your predicament and are trying to get the vehicle up and running in the shortest possible time. However we unfortunately cannot assist with a Loan vehicle. Kind Regards Shannon Robertson Service Manager Tel: *** Alpine VW Pinetown 55 Josiah Gumede Road Pinetown 3610 [LINKSHIELD PROTECTED] www.alpinemotors.co.za From: Danie Storm < *** > Sent: Monday, 26 June 2023 14:53 To: 'Jonathan Lansdell' < *** > Cc: 'Kevin Berry' < *** >; 'Shannon Robertson' < *** >; 'Sandesh Singh' < *** > Subject: RE: JAC LJ11PABD4KC017418 Importance: High Afternoon Jonathan, I don’t understand, why the customer must find out from one of your dealerships if it would be possible. Surely as customer care, you should be able to liaise with your own dealerships, if they will be able to assist. Again, I’m the customer and I’m left to vent for myself…… I’m going to lodge a complaint on hellopeter, to raise my concerns regarding the dissatisfied customer service I’ve been receiving. Regards, Danie From: Jonathan Lansdell [ mailto:*** ] Sent: Monday, 26 June 2023 14:29 To: Danie Storm < *** > Cc: 'Kevin Berry' < *** >; 'Shannon Robertson' < *** >; 'Sandesh Singh' < *** > Subject: RE: JAC LJ11PABD4KC017418 Good Afternoon Danie Please communicate directly with JAC Pinetown if they are able to assist you with a courtesy vehicle. Unfortunately this is not something we can dictate or approve. Kind Regards Jonathan Lansdell Customer Care JAC Motors SA *** Work *** JAC Roadside Assistance *** [LINKSHIELD PROTECTED] www.jacmotors.co.za From: Danie Storm < *** > Sent: Monday, June 26, 2023 2:26 PM To: Jonathan Lansdell < *** > Cc: 'Kevin Berry' < *** >; 'Shannon Robertson' < *** >; 'Sandesh Singh' < *** > Subject: JAC LJ11PABD4KC017418 Importance: High Afternoon Jonathan, Thank you for the valued feedback. This however still leaves me at risk of potentially ending up losing my current position at the company, hence it’s a requirement to travel between branches. I ask again, will it be possible for JAC Pinetown, I assume we are referring to Alpine motors to assist me with a curtesy car? It’s been going for 3 weeks to get this matter resolved, and I’m unable to continue without a car. Please let me know if you’ll be able to assist me. Regards, Danie From: Jonathan Lansdell [ mailto:*** ] Sent: Monday, 26 June 2023 13:24 To: Danie Storm < *** > Cc: 'Kevin Berry' < *** >; 'Shannon Robertson' < *** >; 'Sandesh Singh' < *** > Subject: RE: JAC LJ11PABD4KC017418 Good Day Danie Please note our warranty manager will make further contact to find out the status of the fault finding after you gave permission for the engine to be stripped. Once this has been confirmed and the fault found we can get clarity on the claim and time frame. Please note JAC Pinetown will do what they can to accommodate you with a loan vehicle if they have one available for you. Unfortunately, I cannot provide further information or clarity if this is possible and we at JAC SA cannot assist as we do not have Courtesy vehicles. Kind Regards Jonathan Lansdell Customer Care JAC Motors SA *** Work *** JAC Roadside Assistance *** [LINKSHIELD PROTECTED] www.jacmotors.co.za From: Danie Storm < *** > Sent: Monday, June 26, 2023 12:19 PM To: 'Sandesh Singh' < *** >; 'Shannon Robertson' < *** > Cc: 'Kevin Berry' < *** >; Jonathan Lansdell < *** > Subject: JAC LJ11PABD4KC017418 Importance: High Morning Sandesh, As per your previous communication via WhatsApp at 11:56am Friday that you will be sending the injectors. Was this not done Friday, why only today. I’m extremely unsatisfied with the customer service that I’ve been receiving and this problem is causing huge concerns at my workplace as I need my car to complete my expected work functions. As a result of this, I might end up losing my position and this will cause further damage. I’ve been a client with you guys for some time and I’ve always been patient, but this is not the way customers should receive service from a reputable company as yourselves. @Shannon, I understand that you do not provide any cars to customers that have their vehicles booked in for a service, but surely between yourselves and JAC you could have made an exception based on what’s currently happening, instead you are just leaving it and choose not to get involved. @JAC Customer care, please assist in this matter. I will appreciate it if I could be accommodated with a curtesy car until this problem is resolved. Hope to hear from you soon. Regards, Danie Storm Operations Executive Tel: *** | Email: *** From: Sandesh Singh [ mailto:*** ] Sent: Monday, 26 June 2023 11:53 To: Danie Storm < *** >; 'Shannon Robertson' < *** > Cc: 'Kevin Berry' < *** > Subject: Re: JAC LJ11PABD4KC017418 Good morning Danie WE have removed the injectors and will be send them through for assessment. I will contact you as soon as we receive feedback from the injector company. kind regards Sandesh On 2023/06/23 10:37 am, Danie Storm wrote: Good morning, Please proceed, and keep me updated with regards to the progress. Regards, Danie Storm Operations Executive Tel: *** | Email: *** From: Shannon Robertson [ mailto:*** ] Sent: Wednesday, 21 June 2023 18:17 To: *** Cc: Sandesh Singh <***> ; Kevin Berry <***> Subject: JAC LJ11PABD4KC017418 Dear Mr Storm, VIN: LJ11PABD4KC017418 REG: KC63LFGP *** It is noted that the vehicle listed is in our Workshop with a concern regarding the Engine that is very rowdy and the vehicle lacks power. There is also heavy smoking from the exhaust. Our preliminary checks have pointed to Diesel injectors that are over fuelling. The injectors have been removed and cleaned in an ultrasonic bath and refitted. However there has been no improvement. There is a concern that the over fuelling may have caused damage to the pistons and piston bores, however to fully understand the extent of the internal damages the Cylinder head would need to be removed and parts inspected. Our suggestion would be to firstly have the Injectors inspected by Diesel Injector specialists to see if the injectors can be put back into a serviceable condition. If possible, they can be refitted back to the engine and further tests carried out, before an engine strip down is done. For us to continue with further remedial action we will require your instruction to proceed, with the understanding that costs not recoverable through the vehicles Warranty will be for your account. This understanding is unfortunately necessary, as it seems there has been service interval inconsistencies that may prevent a Warranty Claim. We have communicated this with JAC SA and this has been their instruction to us. Only once we are in a position to detail the failure and required remedial action, will JAC SA be able to commit to whether or not Warranty assistance is possible. We await your further instruction. Kind Regards Shannon Robertson Service Manager Tel: *** Alpine VW Pinetown 55 Josiah Gumede Road Pinetown 3610 [LINKSHIELD PROTECTED] www.alpinemotors.co.za unsubscribe -- Kind Regards Sandesh Singh SERVICE ADVISOR Tel: *** Alpine VW Pinetown 55 Josiah Gumede Road Pinetown 3610 [LINKSHIELD PROTECTED] www.alpinemotors.co.za unsubscribe unsubscribe -- Kind Regards

Sandesh Singh SERVICE ADVISOR

Tel: ***

Alpine VW Pinetown 55 Josiah Gumede Road Pinetown 3610

[LINKSHIELD PROTECTED] www.alpinemotors.co.za

unsubscribe