Bad customer service

I purchased a car in February this year 2025 model polo vivo life 1.4 but it has a problem with aircorn which I noticed 3 days after purchasing, it’s leaking inside and now there’s a bad smell. I reported to my consultant but they failed to help me. Now I’m not enjoying that new car at all… people must not use that Alpine in pinetown they don’t care about black customers course if I was a white person the service would be different