wK
waseem K

1 reviews | Active since Sept 2015

15 Sept 2015, 16:22

Bad Business...Dishonest Dealings

Upon trading in my Polo GTI, I was informed that I would be able to give back by motor plan and would be paid out an X amount for it as I would not benefit in anyway by trading in the vehicle with the plan.<br> The documents were sent to me at which point I had decided to go to the dealership and sign these documents which approved that the plan be withdrawn and payment be made to my account.<br> Unfortunately I was prematurely satisfied with this situation.<br> A few days after doing the paper work and taking delivery of my new car, I had received an e-mail stating that I would no longer be able to receive the payment for the plan. So I followed this through and all that was done is one person blame the next and continuously lie about getting the matter sorted out etc.<br> Why should a customer who has purchased 4 vehicles within just 8 months, have to put up with such disingenuous business, who quite evidently ***** as soon as the opportunity presents itself....Of course only after they have taken your money.<br> Imagine what they would do to one purchasing a first car!!!<br> Do yourself a favor, by a car from a s****yard before going to alpine motors. . .

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Replies (1)
Alpine Volkswagen Pinetown
Alpine Volkswagen Pinetown's reply22 Jan 2016, 09:07
Official
Hello Just Honest,

Thank you for reporting your issue.

We take all cases seriously and value all clients service and feeback. We wish to assist but if we may ask for more information so we can investigate thoroughly on your behalf. It will also help us prevent any similar issues in future.

If you could email *** with the following.

Short description of incident
Department:
Person responsible:


We will make certain if any deviation of our policies and customer service occurred that it shall be addressed.

Alpine Motors Customer Care
Email: ***
Phone: ***
Website: www.alpinemotors.co.za