ALPINE VW PINETOWN SERVICE STINKS

ALPINE VW PINETOWN, NIGHTMARE, NO CUSTOMER SERVICE, BEWARE, ... PURCHASED A BRAND NEW POLO VIVO, JAN 2024, TOOK DELIVERY FROM THE USED CAR SHOWROOM, POINT ONE, SMASH AND GRAB, A PATHETIC JOB, LOOKS LIKE IT WAS DONE AT A ROADSIDE OPERATION. DID NOT EVEN PROVIDE ME WITH MATS, YET NEW VEHICLES WERE BEING GIVEN, I WANT TO PURCHASE A MAINTENANCE PLAN AND THEN COME TO KNOW THAT THE VEHICLE LOSES 3 MONTHS, HOW COME, I TOOK IT IN JANUARY, WHY DHOULD I LOOSE WARRANTY WHEN THE CAR WAS NOT REGISTERED TO ME, I SENT EMAILS TO THE MANAGER DAMON, WHO HAD NOT RESPONDED TO ME, DOKE TO HIM, ADVISED HE WAS ON LEAVE, NO OUT OF OFFICE, OR REDIRECTION OF EMAILS, HE SAID HE WILL LOOK INTO IT, A WEEK GONE BY NO RESPONSE, CALLED HIM, AND HE ADVISED, HE WILL SPEAK TO SAM SHE DEXLS EITH THE FACTORY AND GET BACK TO ME, HOWEVER NO RESPONSE TO DATE, UNDERSTANDING THE URGENCY OF THE ISSUE, MY CAR IS DUE FOR A SERVICE AND THIS IS MATTER OF URGENCY, I CALLED VW SOUTH AFRICA, WAS TOLD THEY WOULD GOVE ME FEED BACK 48 HOURS ON THURSDAY, HOWEVER I RECEIVED A SMS ADVISING FOR EXTENDED TIME, I LOOKS LIKE IT IS MORE COMPLEX, PERHAPS, IT WAS A DEMO VEHICLE SOLD AS NEW, HENCE ME TAKING THIS FROM THE USED CAR SHOWROOM, SO VW ALPINE DISTINGUISHES BETWEEN HIGH END VEHICLES, AND CUSTOMER SERVICE,ALL THIS IS IN QUESTION,