1 reviews | Active since Nov 2017
Alpine VW Pinetown pulling stunts
I am guessing that it really is true that we as customers do get **** to from time to time regarding the nature of our vehicles "faults". I've never dodged a bullet like I have regarding the following comments I'm about to make. Alpine VW quoted me an amount a little shy of R10 000 to replace what in their opinion was the condenser of the air conditioning system on my vehicle. Yes something did happen with my car's air conditioner, & this is where we fall victim to paying large amounts of money, sometimes for things that don't even need replacing as we place all our trust & confidence in these people. To be honest, I didn't have R10 000 to do the job they were insisting had to be done. I drove for months in excruciating heat in a car that had an air conditioner that didn't work. But then the stubborn part of me said "let me just get a second opinion on this". I went to South Coast VW in Margate (God bless them), they took the time to actually check for me & get to the real source of the problem. I was taken aback by their findings, which was that they found no leaks, anywhere throughout the whole unit. They just regassed & put some special liquid or something that would indicate if there were leaks anywhere over time, & they told me to just monitor it & should I have any problems I should take it back to them so they would investigate further, & in all this I never even paid a dime!. My air conditioner has worked perfectly since then, been a full 3 weeks so far & still going strong. Now i ask myself how at Alpine, they arrived at the decision that it was my condenser that needs replacing? Mind you, same establishment, different findings. I'm no expert, but the level of professionalism here is world's apart. And I can't help also to think that we as customers get ****med by these institutions, paying for things we never should have paid for in the first place. Wow Alpine VW, I will NEVER trust you with my vehicle ever again! Thank heavens I didn't purchase my vehicle from you, I just used your services only because it's close to my home. You are nothing but a bunch opportunistic individuals. I feel sorry for the honest employees working there, who have to be subjected to being part of your shenanigans. People, BEWARE of things you are told by these people, DO get a second opinion if you suspect something. I saved myself from practically giving away THOUSANDS of rands, for sweet nothing!
