Alpine Volkswagen Pinetown: Unreliable, ********* and terrible customer service.

I am completely unsatisfied with the service and ethics of the VW Pinetown branch. On the 6th of July 2020, I had sent my VW Golf 7 to the branch for a diagnostics and repair to which I had only received feedback a few days later. The root of all the problems had apparently been my battery, to which the branch had eventually placed a claim for and replaced accordingly. Further damages were thereafter incurred on my vehicle by the branch and not disclosed till payment for repairs had been made.

VW Pinetown, the branch to which I once so highly recommended and purchased my vehicle from is now one of the companies that I wish to have no further interaction with. I am absolutely appalled with your customer service. Several calls were made in the previous week to which I was simply transferred from agent to another. Multiple messages were left for the agent I had dealt with, by name (Mark). Up till date, no agent has called me to resolved my problems. No plans have yet been made to make good on damages incurred to my vehicle (sunroof).

It seems that even a thorough diagnostics by a professional company such as yourself has proven to be all for naught as, on the day of pick up from your branch, my vehicle broke down in traffic on a main road, in the middle of the oncoming lane during a branch off. I was parked off for multiple hours, awaiting emergency services to tow my vehicle to my premises. Should I have not been lucky to have avoided collisions, how would VW Apine Motors explain why a vehicle assessed and repaired by them broke down in such a circumstance on the day of pick up.

I had felt assured that a 50km increase in my odometer would have meant that ample test drives would have taken on my car to ensure that it is up to standards and safe.

If all that I have assumed is not the case, please explain: Why there are damages on my sunroof when there has been a problem with system and starting of the car? Why an unreasonable distance of 50km has been done on my car? Did you attempt an hour test drive on my car or was it used for personal use?

I have decided that I do not wish to deal with such an ********* company from here on out, I will be sending my vehicle to another reputable company to ensure that proper measures will be taken to ensure the best service is provided to my car, I will also get my sunroof repaired and all costs incurred will be billed to your company.

I do expect someone to call me upon review and give me feedback for the questions asked because, I as the customer will no longer spend paid calls on wait, being transferred from one agent to another just to allow you the time to come up with a fitting story for me. I am looking forward to your call and feedback.