William and Phakama Poor customer service

Hello Peter Complaint: Poor Customer Service at Alpha Pharmacy – Protea Glen I would like to formally lodge a complaint regarding the ongoing poor customer service at Alpha Pharmacy in Protea Glen. The service levels have deteriorated to a point where it has become extremely difficult to resolve even basic queries, and this has now been an unresolved issue for almost three months. Despite raising the same concern repeatedly, the staff continue to refuse to assist appropriately. They decline to provide an email address or contact number for submitting complaints, making the escalation process unnecessarily difficult. In particular, William and Phakama have demonstrated unprofessional behaviour on several occasions. When faced with routine questions or follow‑ups, they abruptly end calls instead of assisting or escalating the matter correctly. Hanging up on customers is unacceptable and reflects a lack of customer‑service training and professionalism. The core issue remains unresolved for the third month: The pharmacy refuses to submit an account to the correct and active medical aid, stating that they require authorisation from a manager before doing so. This has caused unnecessary delays and frustration, even though the correct medical aid details have already been provided multiple times. I am requesting that this matter be addressed urgently, and that the staff receive proper customer‑service training or refresher training, as the current level of service is far below what customers should expect from a healthcare provider. I hope Alpha Pharmacy management will treat this complaint with the seriousness it deserves and take corrective action.